Application Service Improvement Manager

**Responsibilities**: - Lead the design and delivery of change and improvement plans and projects which support the goals of Acclivis’ clients other key strategic initiatives - Re-engineer digital workflows and improvements and lead the re-architecture/re-design of apps and services to materialise process improvements - Prototype new solutions that...

Analyse complaint trends and provide insights to management for continuous improvement of services and processes. - Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable). - Investigate feedback thoroughly to understand the root cause and identify areas for improvement. - Document...

[What the role is]This role focuses on strategic service development and capacity building within the social services sector. The position involves analysing national needs and gaps, then partnering with social service agencies and government bodies to develop targeted strategies and guide service development.[What you will be working on]1. Implementing...

Be a part of a high-performing and professional team Good working culture Overview About Our Client Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, global presence, and commitment to innovation and...

Be a part of a high-performing and professional team Good working culture Overview About Our Client Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, global presence, and commitment to innovation and...

**Overview**: **Purpose**: To assist Service Operations teams in maintaining service delivery quality through direct assistance in Process & Quality analysis & assessmentsTo lead resolution of service management issues and recommend and implement service management improvements in order to eliminate recurrent failures, improve customer satisfaction and...

Overview About Our Client Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, global presence, and commitment to innovation and sustainable finance. Job Description The Service Lead is accountable for...

[What the role is]Assistant Manager, Bus Service Contract ManagementJoin our dynamic team as an Assistant Manager in Bus Service Contract Management, where you will play a pivotal role in overseeing and optimising bus service operations across Singapore's public transport network.[What you will be working on]As part of our collaborative team, you will take...

Main Responsibilities Performing all run activities in respect of the company process, ensuring: The team respects the SLA (changes, incidents, requests). Appropriate reaction, in line with the severity of an incident or escalation. ITS ITIL process is duly followed (change, incident, problem management). Handling escalation on actions from Production...

We are seeking a highly motivated and seasoned IT professional with extensive experience in leading IT Development and Application Support (ASM) teams in an outsourced delivery environment within the Banking, Financial Services, and Insurance (BFSI)domain. The ideal candidate will be responsible for defining and implementing delivery processes, overseeing...