Service Improvement Officer

1 week ago


Singapore ITCAN Pte Ltd Full time

Analyse complaint trends and provide insights to management for continuous improvement of services and processes.
- Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable).
- Investigate feedback thoroughly to understand the root cause and identify areas for improvement.
- Document all interactions and resolutions accurately (in customer relationship management, CRM).
- Receive and document user feedback through post service surveys.
- Stay updated on company policies and services to provide accurate information to users.

**Job Types**: Full-time, Contract

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday



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