Process Improvement and Automation Traineeship GRIT@Gov

2 days ago

Singapore Public Service Division Full time $60,000 - $120,000 per year

[What the role is]

This role focuses on strategic service development and capacity building within the social services sector. The position involves analysing national needs and gaps, then partnering with social service agencies and government bodies to develop targeted strategies and guide service development.

[What you will be working on]

1. Implementing service strategies and plans to meet identified needs and gaps:
- Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps; 
- Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
- Guide SSAs in development of services to meet prioritised needs and gaps;
- Using data and ground experience to improve service delivery;
- Overseeing assessments of funding proposals of new programmes; and
- Assessing and evaluating current portfolio of initiatives and programmes

2. Strengthen service capacity and capability by partnering service providers to:
- Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
- Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
- Set and/or achieve output, outcome and impact indicators for services;
- Manage and evaluate their performance;
- Allocate community funding to critical and needed services; and
- Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.

3. Support the Services Group and NCSS as and when required 

[What we are looking for]

Functional / Technical Competencies Required

• Automation and Productivity Solutions

• Process Redesign Skills

• Project Management Skills

• Stakeholder Management Skills

• Influencing, Facilitation and Communication Skills

• Sector/Domain Knowledge

General Competencies

• Team player who is able to work independently

• Analytical

• Attention to detail

• Critical and creative thinking

• Good engagement and interpersonal skills

• Collaborative

• Strong implementor

Only shortlisted candidates will be notified.

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