Service Lead

5 days ago

Singapore Michael Page Full time

Overview
About Our Client
Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, global presence, and commitment to innovation and sustainable finance.
Job Description
The Service Lead is accountable for performing all run activities, ensuring the team adheres to SLAs (changes, incidents, requests) and appropriate reaction based on incident severity.
ITS ITIL processes are followed (change, incident, problem management).
Handle escalations from Production Engineers Level 3 (incident, request, change) and escalate to management when needed.
Ensure knowledge is shared within the team and conduct field sessions.
Coordinate with other teams (AS, Infra, Network, Build).
Create post-incident reviews (PSS) and drive improvement topics as required.
Continuously improve service provided by Production Engineer L2/L3 and ensure time slots for ongoing improvements.
Promote automation and innovation; manage knowledge with AS community in Paris and London.
Train Production Engineers on transferred activities for the business line (production of the applications).
Proactively liaise with third-party teams to arrange trainings, documents, and sharing sessions with the team.
Maintain a regularly updated knowledge database.
Drive complex operations and ensure the team is well prepared (involvement in DRP tests, WIP, major incidents, etc.).
Act as global coordinator during DRP/WIP/main events.
Review major release roadmaps with the team and ensure post-checks are documented and reports shared.
The Successful Applicant
Infrastructure or Application support hands-on experience of at least 4 years.
Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Markets and Corporate Banking (knowledge of front office to back office application flow).
Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrl-M).
Technologies and/or Applications knowledge.
What’s on Offer
Opportunity to work in a leading organization within the financial services industry.
Gain valuable experience in application services.
If you are ready to take on this exciting opportunity as a Service Lead - Application Services, we encourage you to apply today.
Contact:
Shilpalekha Bhadoria (Lic No: R / EA no:18S9099)
Quote job ref:
JN-
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Engineering
Industries
Financial Services, Accounting, and Banking
Referrals increase your chances of interviewing at Michael Page by 2x.
Get notified about new Service Specialist jobs in
Singapore, Singapore .
#J-18808-Ljbffr

  • Assistant Manager

    2 weeks ago

    Singapore Sea-lead Full time

    Department: Marine Experience required: 8 - 10 years Job title: Supervisor/ Assistant Manager - Marine Superintendent Department - Marine Direct reports - Head of Marine Job purpose The Marine Superintendent plays a key operational role in ensuring the safe, compliant, and efficient QHSSE and marine operations of vessels under management. This...

  • Senior Manager

    1 week ago

    Singapore Sea-lead Full time

    Responsible for coordination of capacity and allocations, ensuring maximum utilization of vessels based on commercial priorities and optimal customer care. Establish and maintain a highly professional relationship with various stakeholders within the organization, acting as a liaison between commercial and sales management and operational Line Management....

  • Director of Investor Services

    1 week ago

    Singapore Corporation Service Company Full time

    CSC Fund Solutions is seeking a Director with 10+ years of AML/CFT and Investor Services experience in Asia Pacific. This position will be responsible for leading the regional AML/CFT and Investor Services teams based in different jurisdictions in Asia Pacific. The position will report into the Regional Head of Fund Services Asia Pacific and will oversee...

  • Marine Surveyor

    2 days ago

    Singapore LEAD MARINE SERVICE PTE. LTD. Full time

    **Job description** Your main task will be to inspect and assess the condition of cargo (including pre/post loading, damage assessment), inspect merchant vessels and other operating maritime assets to assess/quantify damage/losses). **Qualifications and skills** - At least 3 years of shore experience in ship’s machinery /hull/cargo damage survey, or as...

  • Healthcare Warehouse Lead

    2 days ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Service Lead

    2 weeks ago

    Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Roles & ResponsibilitiesBe a part of a high-performing and professional team Good working cultureAbout Our ClientOur esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, global presence, and commitment to...

  • Lead Executive, Services, Disadvantaged Families

    2 days ago

    Singapore NCS National Council of Social Service Full time

    [What the role is] To support team in development of effective services and initiatives in collaboration with Social Service Agencies (SSAs) and other key partners to meet the needs of service users. [What you will be working on] 1. Support development and management of new and existing services to meet gaps in sub-sectors: - Support in data collection...

  • Assistant Director/senior Manager

    2 weeks ago

    Singapore Public Service Division Full time

    **What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

  • Deputy Director, Service Planning

    1 week ago

    Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]Lead in the planning and development of strategies to strengthen the Social Service Sector's service delivery. This is accomplished through (a) working with stakeholders closely to synchronise and complement sector plans; (b) identifying service gaps /emerging areas and allocating resources to meet those needs; (c) rolling out targeted...

  • Director of Investor Services

    2 weeks ago

    Singapore CSC (Corporation Service Company) Full time

    **Director of Investor Services** **Singapore** **Hybrid** **Mon to Friday, 9AM - 6PM** **Intro**: CSC Fund Solutions is seeking a Director with 10+ years of AML/CFT and Investor Services experience in Asia Pacific. This position will be responsible for leading the regional AML/CFT and Investor Services teams based in different jurisdictions in Asia...