Application Service Delivery Manager

2 days ago


Singapore Epergne Solutions Full time

We are seeking a highly motivated and seasoned IT professional with extensive experience in leading IT Development and Application Support (ASM) teams in an outsourced delivery environment within the Banking, Financial Services, and Insurance (BFSI)domain. The ideal candidate will be responsible for defining and implementing delivery processes, overseeing people management, planning work activities, and ensuring efficient execution across a large delivery organization. This role is critical in driving delivery excellence , customer satisfaction , and P&L performance . Key Responsibilities: Lead and manage large development and support teams (100+ FTEs) across onsite-offshore models. Establish and standardize operating procedures , team structures, and work allocation. Ensure adherence to ITIL processes and drive productivity through efficiency improvement levers. Maintain and improve service quality , addressing and resolving client service issues proactively. Effectively manage fixed-price engagements , with clear control over scope, budget, and timelines. Leverage strong technical acumen to guide and support delivery teams across technologies. Provide domain leadership across BFSI areas including Retail Banking and Payments. Engage with senior client stakeholders , acting as a trusted advisor and delivery partner. Participate in RFP and bid processes , providing delivery expertise during due diligence and solutioning. Collaborate with pre-sales and sales teams to support new business opportunities from a delivery perspective. Manage P&L ownership of the customer



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