Operations Center Systems Engineer

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**Boeing Commercial Airplanes (BCA)** has an exciting opportunity for a **Operations Center Systems Engineer** at **Mid-Level or Senior Level** to join our team in our **Singapore **office**.**

The Operations Center Systems Engineer troubleshoots various airplane systems problems in real-time for operators around the world. When troubleshooting cannot be accomplished in real-time the Systems Engineer researches complex technical, maintenance, operational, and quality issues to disposition Customer inquiries to resolution.

An Operations Center Systems Engineer represents the Boeing Company to airline customers throughout the world with the mission to enhance the working relationship between the Boeing Operations Center (BOC), Boeing Field Service (BFS), and customer Maintenance Operations Control Centers (MOCC). Assists Operators with post-delivery regulatory actions applicable to their airplanes. Assures and sustains product design, integrity, and safety for in-service airplanes. Analyzes equipment failures to determine root causes; participates in developing design, operational, and logístical changes to enhance safety and efficiency; and reduce cost while optimizing continuous operations.

**Position Responsibilities**:

- Develops airplane solutions that resolve Urgent/AOG systems problems.
- Generates interim and final engineering solutions to return airplanes to revenue service.
- Develops solutions utilizing sound engineering logic, experience, and available published data.
- Assesses system failures and develops solutions for continued safe operation of aircraft.
- Conducts root cause analysis and develops corrective action to rectify problems.
- Analyzes reported problems for potential safety issues.
- Collaborates with other support groups to develop solutions
- Communicates directly with customers to understand problems and underlying issues.
- Communicates customer's perspective to other organizations.
- Conducts research on product problems, including analyzing drawings, online data, past performance
data, and other engineering resources.
- Writes customer correspondence for continued safe operation and maintenance of equipment.
- Ensures supplier and build partner compliance with Boeing standards.
- Possesses a customer-first attitude that results in an excellent customer experience every time.
- Provides on-site support to customer operations.
- Provides technical briefings for management, customers, and engineering personnel.
- Conducts technical training for internal and external customers.
- Assists in developing and implementing process improvements.
- Assists in developing and maintaining group performance metrics.
- Supports efforts that drive customer self-sufficiency.
- Creates initial plans for on-site support to customer operations.
- Develops and provides technical briefings for management, customers, and engineering personnel.
- Develops and implements technical training curriculum for internal or external customers.
- Develops and implements process improvements.
- Develops and maintains group performance metrics.
- Leads efforts that drive customer self-sufficiency.
- Coaches and mentors less experienced team members.

**Basic Qualifications (Required Skills/ Experience)**:

- 5+ years of experience troubleshooting multiple airplane systems (e.g. Avionics, Electrical, Mechanical, Hydraulics)
- Experience preparing and presenting technical content to customers, peers, mechanics, and executives.
- Ability to support regular and emergent domestic or international travel to support our customers.
- Bachelor's degree or higher in engineering, computer science, mathematics, physics, or chemistry.
- Willingness to work a non-standard schedule, which may include working “7days-on/7days-off”, holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment.
- Effective written and verbal communication skills.

**Preferred Qualifications (Desired Skills/Experience)**:

- Microsoft Office products skills.
- ABET degree.
- Experience establishing and maintaining strong business relationships with airlines.
- Customer service experience
- Boeing 7-Series and/or McDonnell Douglas aircraft experience
- Experience with US and/or foreign aircraft certification/regulatory processes (Part 25, Part 121, Part 145)

**Shift Work Statement**:
This position is for 2nd or 4th shift. This position requires the ability to work flexible schedules and shifts, including nights, weekends, and holidays if needed to support our customers.

**Equal Opportuni