Aircraft Systems Engineer

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Boeing Commercial Airplanes (BCA) has an exciting opportunity for **Aircraft Systems Engineer (Operations Center) **to join our team in our **Boeing** **Singapore **office**.**

The Aircraft Systems Engineer (Operations Center) troubleshoots various airplane systems problems real-time for operators around the world. When troubleshooting cannot be accomplished real-time the Systems Engineer conducts research on complex technical, maintenance, operational, and quality issues to disposition Customer inquiries to resolution.

An Aircraft Systems Engineer (Operations Center) represents the Boeing Company to airline customers throughout the world with the mission to enhance the working relationship between the Boeing Operations Center (BOC), Boeing Field Service (BFS), and customer Maintenance Operations Control Centers (MOCC). Assists Operators with post-delivery regulatory actions applicable to their airplanes. Assures and sustains product design, integrity, and safety for in service airplanes. Analyzes equipment failures to determine root cause; participates in developing design, operational, and logístical changes to enhance safety and efficiency; and reduce cost while optimizing continuous operations.

**Position Responsibilities**:

- Develops airplane solutions that resolve Urgent/AOG systems problems.
- Generates interim and final engineering solutions to return airplanes to revenue service.
- Develops solutions utilizing sound engineering logic, experience, and available published data.
- Assesses system failures and develops solutions for continued safe operation of aircraft.
- Conducts root cause analysis and develops corrective action to rectify problems.
- Analyzes reported problems for potential safety issues.
- Collaborates with other support groups to develop solutions
- Communicates directly with customers to understand problems and underlying issues.
- Communicates customer's perspective to other organizations.
- Develops and provides technical briefings for management, customers, and engineering personnel.
- Conducts research on product problems, including analyzing drawings, online data, past performance
data, and other engineering resources.
- Develops and implements process improvements.
- Writes customer correspondence for continued safe operation and maintenance of equipment.
- Ensures supplier and build partner compliance with Boeing standards.
- Possesses a customer first attitude that results in an excellent customer experience every time.
- Provides on-site support to customer operations as needed.

**Basic Qualifications (Required Skills/ Experience)**:

- 5+ years of experience troubleshooting multiple airplane systems (e.g. Avionics, Electrical, Mechanical, Hydraulics)
- Experience preparing and presenting technical content to customers, peers, mechanics, and executives.
- Ability to support regular and emergent domestic or international travel to support our customers.
- Willingness to work shift hours with a non-standard schedule (24/7/365 environment), including nights, public holidays and weekends to support our customers on the Boeing fleet operating program.
- Effective written and verbal communication skills

**Preferred Qualifications (Desired Skills/Experience)**:

- Bachelor's degree or higher in engineering, computer science, mathematics, physics or chemistry.
- Microsoft Office products skills.
- ABET degree.
- Experience establishing and maintaining strong business relationships with airlines.
- Customer service experience
- Boeing 7-Series and/or McDonnell Douglas aircraft experience
- Experience with US and/or foreign aircraft certification/regulatory processes (Part 25, Part 121, Part 145)

**Typical Education/Experience**:
Bachelor’s degree and typically 10 or more years related work experience, Bachelor's degree and typically 8 or more years related work experience, a Master’s degree and typically 8 or more years related work experience or an equivalent combination of education and experience.

**Relocation**:
**Other job related information**
- ** Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.**

**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.