Account Manager

5 days ago


Tampines, Singapore J&T EXPRESS SINGAPORE PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

J&T Express is a technology-driven eCommerce enabler for brands and sellers to embark and scale their eCommerce businesses. We converge technology and services to power the next generation of eCommerce businesses.

We are passionate, enthusiastic, and open-minded in providing the best solutions and play a key role in the growth and success of our client’s brands.

**Responsibilities**:
**Account Retention**:

- Ensuring business retention of existing cross border accounts and further penetration
- Monitoring and analyzing key accounts shipping trends/volume and revenue sustainability
- Providing consistent updates to management on areas of improvement for sales performance
- Proactive negotiation with clients on contractual rates to ensure business retention
- Maintain positive relationships with existing merchants as the main touchpoint and attend to their needs Provide solutions and resolve issues professionally and promptly

**Account Development**:

- Source for new cross border opportunities and cross-selling of product mix Import & Export
- To handle all incoming international delivery leads
- Work on International inbound and outbound leads diligently
- Uncovering new areas of business opportunities and having a sustainable pipeline strength of 20% vs plan
- Provide weekly updates on pipeline strength and progress of potential opportunities
- Reporting of weekly activities with clients (visits/calls & meetings)
- Having a good collaboration with internal business units
- stakeholders to deal with clients’ issues/challenges and concerns appropriately
- Accountability to deliver ad-hoc projects/tasks that have been assigned

**Requirements**:

- Minimum 1 year of experience in the Logistics & Express industry with exposure to sales and business development
- Minimum Diploma / Bachelor's Degree in Logistics and Supply Chain Management or other relevant fields
- Excellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageous
- A self-motivated, result-oriented individual, passionate about sourcing new business
- Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills
- Proactive, resourceful with the ability to work well independently or in groups
- Strong networker & relationship builder and highly goal-driven and work well in fast-paced environments

**Competencies**
- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks
- Business Acumen — The job requires being keen and quick in understanding and dealing with a business situation in a manner that is likely to lead to a good outcome
- Communication and interpersonal skills - The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people
- Customer-focused orientation - The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first
- Cooperation — The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
- Flexibility - The job requires being flexible and adaptable, often quick thinking
- Mental strength/Stress tolerance - The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others

It's easy to be part of the J&T Express Singapore family.

J&T Express is a rapidly growing international delivery company. Established in August 2015, with its core business in express services and cross-border logistics, the company is committed to creating integrated quality experiences for customers globally. J&T Express’ network spans eight countries, including Singapore, Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Cambodia, and China, and services over 2 billion people.


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