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B2b Account Manager
3 weeks ago
**POSITION SNAPSHOT**
Location: Changi Business Park, Singapore
Company: Nespresso Singapore
Type of contract: Permanent
***
Joining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence. As our B2B Account Manager for Nespresso Singapore, you will acquire new medium and large customers in the Office Channels and evolve the business with existing customers to deliver agreed objectives/targets.
**A DAY IN THE LIFE AS B2B ACCOUNT MANAGER (Nespresso Singapore)**
**Sustainable Acquisition & Customer Lifecycle management**
- Aligned with the sales field plan, identify sales opportunities within designated territory and acquire new medium and large accounts by following the Nespresso B2B Office Guidelines
- Identify and contact key decision makers using diverse methods and tools such as cold calling/visit, social media, events etc.
- Tailor our value proposition to increase business with existing customers / maximize penetration rate in a customer
- Use of CRM system to manage leads and grow existing customers
- Use P&L approach for specific offers to reach the sales targets
- Liaise with B2B Business Operations and CRC teams to ensure flawless execution of lead management activities and customer lifecycle management
**Customer knowledge and continuous improvement**
- Solid understanding of the territory and customers’ needs
- Understand and analyze future trends to capture business opportunities with leads and existing customers
- Leverage this know-how to the sales team (Best practice sharing)
- Monitor and report all competitive activities and share it with B2B Marketing team
- Challenge areas of improvement and suggest ideas to close gaps
**WHAT MAKES YOU SUCCESSFUL**
- Diploma or equivalent in Business Management / Retail / Sales & Marketing / Economics
- At least 3 years in B2B (Direct Sales) sales experience in acquiring and managing medium to large accounts
- Demonstrated good level leadership/project management skills during previous work experience
- Work well under pressure in a fast-paced environment
- Excellent communication and interpersonal skills
