Global Account Operations Manager

2 days ago


Tampines, Singapore HITACHI ASIA LTD. Full time

**Description**
- **Organizational set up**: Deploy and manage a team of Group Account Support Managers globally that will support in excess of 50 global accounts across various regions. Group Account Support Managers are integral part of the Global Account Team that enable and drive initiatives across the accounts to grow Hitachi foot-print.
- ** Account Sales Process Management**: Develop, standardize, and deploy account management and sales processes to improve efficiency and effectiveness. This includes managing development of and execution of global account plans, effectiveness of targeted account initiatives, monitor sales pipeline development and workflow, ensuring that all sales activities align and produce measurable outcomes.
- ** Orders Forecasting**: Deploy process that will provide accurate sales forecasts by analysing BU input together with global accounts input that will enable best forecast accuracy.
- ** Data Analysis and Reporting**: Analyze data to gain insights into performance trends and areas for improvement. Generate actionable reports that inform strategic decisions and help in setting that will enable rectification and growth.
- ** Cross-functional Collaboration**: Work closely with marketing, tools and segments to align on joint account activities and deploy initiatives. Ensure seamless communication, knowledge transfer and coordination among functions.
- ** Performance Tracking and Optimization**: Monitor key performance indicators (KPIs) and implement strategies to improve account management and sales efficiency. Use metrics to identify bottlenecks and areas where the sales process can be streamlined.
- ** Training and Development**: Deliver Account Plan Workshops programs for Global Account Team that will enable understanding of Hitachi portfolio that will support meeting customer’s strategic needs. Support the onboarding process for new hires, ensuring they have the tools and knowledge needed for success.
- ** Sales Tools Implementation**: Evaluate and support implement sales tools and technologies that improve account plan execution and enable consolidation of pipeline management, productivity and efficiency.



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