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Customer Service Call Centre Agent

2 weeks ago

Singapore XDEL SINGAPORE PTE LTD Full time

1 year exp

**Roles & Responsibilities**

As a Customer Service Call Centre Agent, you are _the voice_ of the organisation, providing customers with a positive first impression. You are to uphold the professionalism when assisting customers in order taking and tracking of deliveries, as well as handling feedback and complaints.

You will be working with various departments to ensure successful delivery for your customers' jobs. You will be able to advise on the diffent types of services available and recommend the one that best fits the needs of the customers.

You must be PC literate and comfortable working in a call-centre environment, and attends to every call promptly and politely, and takes orders and messages in an accurate manner.

~ Customer-oriented mindset

~ Key in orders and help track delivery jobs
~ Handle basic administrative duties
~ Handle guest/customers' concerns and feedback
~ Respond to challenges in service
~ Solve problems and make decisions at operations level
~ Utilise ERP systems in order management
~ Work in a diverse service environment
~ Work in a team

XDEL SINGAPORE PTE LTD

Established in 1999, XDel is a leading provider of cost effective and specialised last mile express courier services and bespoke fulfillment solutions. At XDel, we believe in making a difference. We seek to bring value to our customers through quality and innovative solutions. We strive to achieve this by empowering our employees to continually deliver exceptional customer experience.

XDel's business forms a vital part of the overall logistics supply chain including the eCommerce marketplace and caters to the business needs and budgets of its customers through its technology innovation. We pride ourselves in our continuous investment in IT infrastructure, bringing to our customers, nimble and quick response solutions to the fast changing market environment. Our business philosophy emphasizes on establishing extensive partnership with our customers for their last mile fulfillment and delivery needs.