Call Centre Agent

24 hours ago


Singapore Singapore General Hospital Full time

Call Centre Agent (General Enquiries Hotline)
Join us to apply for the
Call Centre Agent (General Enquiries Hotline)
role at
Singapore General Hospital .
Job Responsibilities
You will support the Call Centre Department by answering and managing calls, faxes, and emails from members of the public, patients, staff from other government agencies, and health institutions, including internal staff. Your role involves handling general enquiries and emergency activations with the highest service quality and operational standards.
Your duties include, but are not limited to:
Answering incoming and outgoing calls promptly, maintaining confidentiality in accordance with hospital policies
Directing calls to appropriate internal and external stakeholders
Updating contact details and relevant information in the Call Centre Enquiry System
Handling and resolving complaints
Performing emergency activations (e.g., Code Blue, Trauma, Acute Stroke)
Reporting faults on telecommunication equipment
Performing other related duties as assigned
Job Requirements
NITEC in any discipline; a Diploma in any discipline will be recognized for senior positions
Excellent oral and written communication skills
Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
Willing to work 3 rotating shifts, including weekends and public holidays
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Healthcare Support
Industries: Hospitals and Healthcare
This job posting is active. Apply now to join Singapore General Hospital and contribute to providing excellent healthcare support.
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