Global Client Solutions Manager

2 weeks ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About The Role

We are looking for an experienced, detail-oriented Global Client Solutions Manager, to be based in Singapore or Australia within our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted client relationships, our GCSMs have a key focus on driving revenue, advertiser education & advertiser satisfaction. This includes negotiating and optimising complex opportunities and using data and analytics to build a consultative solution for our customers. Success in this position requires a focus on commercial acumen, account management and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

**Responsibilities**:

- Manage and grow client relationships with advertisers. This includes conducting regular business reviews and taking a consultative, seller approach to increase client investments, in collaboration with the Sales Team.
- Build trusted relationships with clients through world class service, as well as identifying and proactively recommending custom solutions and new market opportunities.
- Maintain up-to-date knowledge of TikTok features and trends, and serve as an external product expert, educating clients on new and existing TikTok ad solutions and advising on best practices to drive optimal performance and groundbreaking campaigns.
- Work closely with Technical Account Managers to organise, monitor and analyse campaign performance.
- Make proactive and data-driven recommendations to optimise advertising offerings and strategies to achieve sales targets.
- Collaborate with a diverse group of internal cross-functional teams including Ad Ops, Product and R&D to ensure successful campaign executions and troubleshoot client issues.
- Collect marketplace feedback and insights to guide our advertising strategy and ad offerings
- Work to manage custom marketing programs/sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time.

**Qualifications**:
Qualifications
- At least 2+ years of experience in account management/client services roles in digital marketing - biddable network experience a plus
- Experience working directly with brand or performance advertisers, and executing custom branded campaigns.
- Strong verbal and written communication skills, with ability to effectively translate technical language to non-technical stakeholders
- Experience in campaign management and set up
- Ability to analyse data and identify insights to assess campaign performance and provide recommendations.
- Experience with ad verification partners (IAS, DV, MOAT)
- Experience analysing campaign delivery, diagnosing and solving technical problems with product and engineering teams is a plus
- High attention to detail and very organised
- Self-starter, a fast learner who has critical thinking.

Bonus if you have...
- Experience working in a fast-paced startup environment
- Experience working with global partners in different time zones & cultures

Equal Employment Opportunity

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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