Client Services Manager, Global Mobility

1 week ago


Singapore Alchemy Global Talent Solutions Full time

An exciting opportunity is now available for an experienced Client Services Manager, Global Mobility in Singapore.

The Client Services Manager, Global Mobility is responsible for managing a portfolio of client accounts whilst managing a team of Relocation & Mobility Consultants.

**Main Responsibilities**:

- Manage a team of Relocation & Mobility Consultants, ensuring a high level of service is provided at all times
- Maintain an in depth understanding of client policies in order to make recommendation and identify opportunities to add value and increase profitability
- Oversee third party providers, identifying and resolving issues as required, ensuring excellent service delivery
- Create and implement policies within the Relocation & Mobility teams to increase service quality
- Identify opportunities to up-skill employees, providing feedback, coaching and training as required
- Oversee international relocation services delivered by Relocation & Mobility Consultants including visa and immigration, compensation, household goods moving, and temporary accommodation

**Key Requirements**:

- Must have Global Mobility, Assignment Services or Relocation experience
- Current/previous experience in a position focussed on client services, account management or service delivery
- Staff management / supervisory experience is essential
- Fluent English & Mandarin language skills spoken and written is essential
- Ability to think outside of the box and strategically
- Excellent communication skills with the ability to liaise with stakeholders and build strong relationships
- Bachelors Degree or equivalent preferred



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