Global Relocation Client Service Manager

Our client, a global leading relocation services Company, is looking for a Global RelocationClient Services Manager to join their team in Singapore.

The position will be responsible for maintaining ownership and accountability of initiations and service management on a daily basis. To manage the delivery of a wide range of services to client portfolio while also contributing to the business's growth as an experienced and senior member of the team reporting directly to the regional director.

Key Responsibilities but not limited to:

- Maintain ownership and control over daily initiations and service administration.
- Provide assistance and direction to the Mobility teams.
- Retain and build client relationships, function as the client's trusted mobility advisor and partner for all clients.
- Maintain proactive communication with the client manager.
- Manage the provision of a variety of services to a demanding customer roster and participate in the business's expansion.
- Actively monitor the client teams to ensure enough resources and are managed well enough to maintain account delivery (and escalate if necessary).
- Ensure the teams offer services in strictly comply with the KPIs and SLAs.
- Assist the client manager with the client portfolio's yearly business growth plan.
- Supervision of all service delivery-related management reports.
- Responsible for generating revenue and margin increases as agreed with the line manager.
- Perform root cause analysis to prevent recurrence.
- Assist the client manager with operational difficulties, conduct quarterly service reviews and attend monthly internal calls with the client manager.
- Ensure that at least quarterly reporting is given to allocated clients.
- Recognize the contract's terms and how we perform in accordance with them.
- Ensure that customer service complaints are handled properly.
- Manage allocated territory budget effectively.
- Assist the client manager in enhancing the income prospects for each client account.
- Liaison with the sales team, proactive response to RFPs, sales presentations for new prospects, and contract renewals covering service and operational aspects.
- Increase client portfolio cost and process efficiency
- Participate in monthly internal calls with the client manager and conduct quarterly service reviews to assist with operational difficulties.
- Assist the portfolio's financial performance in meeting the client accounts' budgets, and make sure the client manager is kept updated.
- Keep up with market activity and competition awareness.
- Accountable for monthly billing and debtor collection targets.
- Execute projects and consultancy assignments as requested.
- Capable to present company’s products to both existing and potential clients.
- Participate in client account teams' learning and development and recruitment processes as needed.
- Maintain a quality service to clients.

Requirements but not limited to:

- A minimum of five years’ experience of servicing large global corporate clients, including: Supplier management, financial management and Global compliance.
- Strong team management skills, at least a team around 10 people.
- Have knowledge in Relocation Industry.
- A minimum five years’ experience in similar account servicing roles.
- Able to proof the ability of leading teams, oversee financial budgets, and make presentations when making sales proposals.
- Excellent communication skills.
- Knowledge of the market and strategic planning for new possibilities.
- Capable to retain and establish relationship.
- Essential to organisational conflict resolution.
- Compliance with outlined rules and procedures.
- Strong presentation and interpersonal skills.
- Dedicated to solving issues before they arise.
- Ability to effectively manage people.
- The capacity to prioritize and organize work.
- A good team player.
- Attention to details.
- Excellent in both written and oral in English.

INDAPC