Retail Supervisor

4 days ago

Singapore F J BENJAMIN (SINGAPORE) PTE LTD Full time

**Job Description
**Retail Operations**
- Plan the staff roster and ensure the outlet is staffed with appropriate headcount at all time
- Formulate, implement and review procedures for control purposes and at the same time beneficial to sales
- Responsible for stock control of all sales documents and stationery like carrier bags, uniforms etc
- Responsible for high visual merchandising standards in consistent with brand image.
- Regularly appraise the performance of sales staff and to ensure that necessary training or counseling is provided to help them have a clear understanding of their job function and company’s expectation
- Work with immediate supervisor to budget operating cost outlet and ensure that sales targets are achieved and operating budget is effectively managed
- Provide feedback to Management regarding boutique’s performance and problems encountered
- Collate, analyze and update information of general market trends on activities of competitors in the industry

**Inventory Management**
- Ensure that stock holding is maintained at the optimal level to maximize sales and slow-moving stock is kept at minimum
- Maximise sell-through of merchandise follow each buy. Feedback and propose ways on effective stock clearance to the immediate supervisor
- Ensure all procedures are adhere to at store level to prevent possibility of pilferage and eliminate inventory shrinkage

**Sales and Customer Service**
- Assist in conducting product training and information updates on new merchandise for sales staff
- Ensure a high standard of grooming of all staff in the Boutique at all times
- Ensure that rapport is established by all sales staff with every prospective customer and maintain a core base of customer though excellent customer service
- Recommend creative ideas to develop a strong regular clientele
- Ensure sales staff are familiar with the buying habits and preferences of regulars for luxury specialities

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