Customer Success

4 days ago

Singapore MOMENTUM Z PTE. LTD. Full time

**About Momentum Z**:
Momentum Z is a cybersecurity, data protection, and compliance consultancy dedicated to helping SMEs and enterprises meet regulatory standards and build digital resilience. We specialize in frameworks such as CSA’s Cyber Essentials & Trustmark, IMDA’s DPTM/DPE, ISO27001, and more.

**Role Summary**:
We are seeking a proactive and empathetic **Customer Success Executive**to drive smooth client onboarding, manage training, and provide continuous support. You will be the primary touchpoint for clients post-sale, ensuring they are guided, informed, and supported through their certification or cybersecurity journey.

**Key Responsibilities**:
**1. Client Onboarding**
- Welcome and onboard new clients with a structured orientation plan
- Coordinate kickoff calls with consultants and client stakeholders
- Ensure all required documentation is collected and shared for project commencement

**2. Project Support & Coordination**
- Monitor progress of each client milestone (audit prep, policy review, etc.)
- Provide weekly status updates and reminders to both internal and client teams
- Escalate issues or blockers to project leads or management

**3. Client Enablement**
- Assist clients in understanding cybersecurity frameworks and processes
- Schedule and conduct user training, awareness sessions, or demo walkthroughs
- Share educational resources and FAQs to improve client literacy

**4. Relationship Management**
- Maintain high levels of client satisfaction and engagement throughout the journey
- Serve as the voice of the client in internal discussions
- Gather feedback for continual service improvement

**5. Documentation & Reporting**
- Maintain accurate CRM records and track client journey stages
- Support documentation for grants or compliance evidence (as needed)Prepare internal reports on onboarding metrics and client health

**Bonus Skills / Experience**
- 2-5 years in client-facing roles
- Exposure to cybersecurity or compliance
- Excellent communication skills
- Knowledge of CSA/IMDA/ISO frameworks
- Detail-oriented, organized
- Familiarity with grant processes (EDG, NCSS)
- Empathetic, people-first mindset
- Speaks Mandarin or other local languages
- Strong problem-solving ability
- Experience with CRM tools would be helpful

**What You Get**:

- Be part of a high-impact cybersecurity company improving SME resilience
- Opportunities for growth into Customer Success Manager or Delivery Lead roles
- Flexible hybrid work setup and a collaborative team culture
- Learning budget to grow your cybersecurity and compliance knowledge

  • Customer Success Lead

    2 days ago

    Singapore ENGAGEROCKET PTE. LTD. Full time

    Customer Success Lead will report to a Co-founder and you will be responsible for building and maintaining a strong Customer Success team. You will need to make sure your team builds relationships with key customer stakeholders, acting as an escalation point for issues that impact their success and responding to retention risks and opportunities. As Lead,...

  • Customer Success Lead

    1 week ago

    Singapore EngageRocket Full time

    Customer Success Lead will report to a Co-founder and you will be responsible for building and maintaining a strong Customer Success team. You will need to make sure your team builds relationships with key customer stakeholders, acting as an escalation point for issues that impact their success and responding to retention risks and opportunities. As Lead,...

  • Customer Success Director

    3 days ago

    Singapore Crest Zen Full time

    Location: Singapore (On-site / Hybrid)Description We are seeking an experienced and strategic Customer Success Director to lead our customer success organization in Singapore. In this role, you will drive customer satisfaction, retention, and growth by developing and executing strategies that ensure clients achieve maximum value from our products and...

  • Customer Success Leader

    2 weeks ago

    Singapore beBeeSuccess Full time $90,000 - $120,000

    We are seeking an exceptional leader to spearhead our Customer Success efforts in Asia Pacific and Japan.This pivotal role demands a strategic thinker who can drive customer engagement and success initiatives, while embodying the culture and values of our organization.The ideal candidate will lead a diverse team of professionals responsible for ensuring...

  • Customer Success Strategist

    2 weeks ago

    Singapore beBeeCustomer Full time $80,000 - $120,000

    Unlock a world of opportunities as a Customer Success Strategist, where you will be instrumental in driving revenue growth for small to medium-sized businesses using our platform.With your expertise in customer success and technical skills, you will work closely with clients to devise strategies that help increase email and SMS revenue through the effective...

  • Head Of Customer Success

    1 week ago

    Singapore Rubick Full time

    Overview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...

  • Customer Success Director

    6 days ago

    Singapore Glimlux Full time

    Overview Location: Singapore (On-site / Hybrid options available)Job De ion: We are seeking an experienced and strategic Customer Success Director to lead our customer success function in Singapore. You will be responsible for driving customer retention, satisfaction, and growth by building strong client relationships, leading a high-performing team, and...

  • Head of Customer Success

    2 days ago

    Singapore CLIXER+ PTE. LTD. Full time

    **About Us** **Our Culture** At Clixer, we drive change. Our culture is a vibrant blend of passion, creativity, and a relentless pursuit of excellence. Every team member is empowered to challenge the status quo and contribute to our collective success. **Who You Are** You are a strategic leader who understands that true customer success is not just about...

  • Customer Success Analyst

    6 days ago

    Singapore American Bureau of Shipping Full time $90,000 - $120,000 per year

    The Customer Success Analyst is responsible for enhancing the team's performance, giving better visibility to our company, and improving the scalability of our department. The CS Analyst ensures that we cover every customer with a higher level of engagement and best-in-class services. The CS Analyst has a dedicated focus on our data to enhance the practices...

  • Customer Success Associate

    2 weeks ago

    Singapore IDEATORY PTE. LTD. Full time

    As a Customer Success Associate, you will be responsible for customer adoption, retention and satisfaction for a group of clients. - Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health - Developing success plans for customers that outline their critical success factors, metrics for success,...