Customer Success

2 weeks ago

Singapore MOMENTUM Z PTE. LTD. Full time

**About Momentum Z**:
Momentum Z is a cybersecurity, data protection, and compliance consultancy dedicated to helping SMEs and enterprises meet regulatory standards and build digital resilience. We specialize in frameworks such as CSA’s Cyber Essentials & Trustmark, IMDA’s DPTM/DPE, ISO27001, and more.

**Role Summary**:
We are seeking a proactive and empathetic **Customer Success Executive**to drive smooth client onboarding, manage training, and provide continuous support. You will be the primary touchpoint for clients post-sale, ensuring they are guided, informed, and supported through their certification or cybersecurity journey.

**Key Responsibilities**:
**1. Client Onboarding**
- Welcome and onboard new clients with a structured orientation plan
- Coordinate kickoff calls with consultants and client stakeholders
- Ensure all required documentation is collected and shared for project commencement

**2. Project Support & Coordination**
- Monitor progress of each client milestone (audit prep, policy review, etc.)
- Provide weekly status updates and reminders to both internal and client teams
- Escalate issues or blockers to project leads or management

**3. Client Enablement**
- Assist clients in understanding cybersecurity frameworks and processes
- Schedule and conduct user training, awareness sessions, or demo walkthroughs
- Share educational resources and FAQs to improve client literacy

**4. Relationship Management**
- Maintain high levels of client satisfaction and engagement throughout the journey
- Serve as the voice of the client in internal discussions
- Gather feedback for continual service improvement

**5. Documentation & Reporting**
- Maintain accurate CRM records and track client journey stages
- Support documentation for grants or compliance evidence (as needed)Prepare internal reports on onboarding metrics and client health

**Bonus Skills / Experience**
- 2-5 years in client-facing roles
- Exposure to cybersecurity or compliance
- Excellent communication skills
- Knowledge of CSA/IMDA/ISO frameworks
- Detail-oriented, organized
- Familiarity with grant processes (EDG, NCSS)
- Empathetic, people-first mindset
- Speaks Mandarin or other local languages
- Strong problem-solving ability
- Experience with CRM tools would be helpful

**What You Get**:

- Be part of a high-impact cybersecurity company improving SME resilience
- Opportunities for growth into Customer Success Manager or Delivery Lead roles
- Flexible hybrid work setup and a collaborative team culture
- Learning budget to grow your cybersecurity and compliance knowledge

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