Customer Success Leader

5 days ago

Singapore beBeeSuccess Full time $90,000 - $120,000

We are seeking an exceptional leader to spearhead our Customer Success efforts in Asia Pacific and Japan.

This pivotal role demands a strategic thinker who can drive customer engagement and success initiatives, while embodying the culture and values of our organization.

The ideal candidate will lead a diverse team of professionals responsible for ensuring customers realize the full value of our solutions, fostering long-term relationships, and maximizing customer satisfaction, retention, and growth.

Reporting to the Global Customer Success VP, this individual will be part of the APJ leadership team and collaborate with cross-functional teams to achieve seamless customer experiences and drive success initiatives.

Responsibilities:
  • Develop and execute against the CS strategy, working closely with the Global VP of CS
  • Lead, mentor, and inspire a diverse team of customer success professionals, promoting a culture of excellence and customer-centricity
  • Contribute as a member of the CS leadership team globally in the development and execution of the CS strategy
  • Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded
  • Champion customer feedback and insights to drive product enhancements and service improvements
Cross-Functional Collaboration:
  • Collaborate with Sales, Product Management, and Marketing teams to ensure a seamless customer experience
  • Act as the voice of the customer within our organization, advocating for their needs and priorities
Performance Metrics:
  • Manage key performance indicators (KPIs) across APJ and Global leadership relating to customer success, satisfaction, retention, and expansion
  • Regularly report on customer success metrics and initiatives to the executive team, highlighting successes and areas for improvement

The successful candidate will have a proven track record of driving customer success and leading high-performing teams. Strong analytical skills, data-driven decision-making, and excellent communication and negotiation skills are essential.

A Bachelor's degree in a relevant field is required, with at least 10 years of experience in customer success or related roles, including 5 years in a leadership capacity.

This role offers a unique opportunity to make a significant impact on our customers' success and growth.

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