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Customer Account Manager

2 weeks ago

East Coast, Singapore Medius Full time

**Customer Account Manager**:

- Medius is a leading provider of cloud-based spend management solutions. We help those in procurement and finance roles, but our technology truly transforms entire organisations - for the better._

We make it easier for organisations to manage their spend, make their processes more efficient, and give our clients control of all their costs.

**The role**

The primary object is to help drive adoption, success and evangelise the value of Medius solutions in our customer base. You will be facilitating continued customer success and ensuring customer retention by building trust and rapport with our key stakeholders - understanding their objectives and any ongoing challenges.

You will be allocated a list of flagship accounts, primarily Enterprise customers engaged with the upstream, Source to Contract solutions. You will have full support from Medius Sales Specialists and pre-sales to help incentivise success.

We expect you to actively communicate where new services, information or changes are relevant to a customer/s and you will engage in direct actions such as meetings, QBRs, presentations, webinars in addition to leveraging other corporate functions such as marketing, pre-sales and consulting capabilities.

There is no bureaucracy to hold you back - just your own energy, enthusiasm and experience to reach your goals.

**Experience required**:

- Extensive experience in enterprise B2B Account Management and SaaS sales
- Ideally both Hunter and Farmer sales experience
- Experience in Source to Contract, Purchase to Pay/Accounts Payable automation and respective software solutions
- Experience with Salesforce preferred

**What we are looking for**:

- The drive, inventiveness, creativity, and experience to make a big impact on our company’s growth and profit
- Pragmatic and enjoys the work it takes to see Customer’s excel and succeed with Medius solutions
- Confident, self-aware and performance minded
- The ability to understand and empathise with client needs and requests
- Professional and open-minded personality, open for feedback and the willing to continuously improve
- At ease in an entrepreneurial culture, where you own/drive your region/business
- Professional and intellectual capacities at academic or higher professional education level
- Great skills in both verbal and written English

**Is this your job?**

We will help you to improve yourself in your professionalism, role and career and therefore we will be honest and open to you.
We offer a challenging position in a growing company with a healthy work-life balance, health care benefits and a culture of team work and collaboration. You will enjoy personal development and a great opportunity to grow your future career.

You will be part of an existing Account Management team of 3 plus 1 Customer Success Director.

**Travel and location**:

- Remote home office
- Regional offices in The US

**Joining Medius is more than just a job - it’s your chance to join our team of spend management superstars and meet some fantastic people along the way. Our organisation is built on three values; cooperation; trust and leadership.