Senior Digital Client Engagement Manager

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a **Senior Digital Client Engagement Manager, Securities Services Digital, Data & Innovation.**

**Principal Responsibilities**
- Support digital client engagements for digital solutions, products and services as part of the wider Digital, Data & Innovation group within HSBC Securities Services
- Partner with Sales, Client Sectors, and Digital Client Enablement team to develop thought leadership on client's business and industry
- Work with clients, both internal and external, to understand organically clients’ needs and requirements for digital channels and services, and identify opportunities to enhance client experience
- Work with Innovation team to host client workshops and forums
- Set medium/long term vision and account planning with the client, by positioning digital solutions appropriately to meet client business objectives
- Deliver client-centric solutions by partnering with cross regional teams to align objectives, improve relationships and streamline processes
- Demonstrate deep understanding of the Global Business and Product Strategies, market insights and employing design thinking to translate those into solution requirements
- Contribute experience and expertise to Securities Services digital & innovation strategy
- Represent Securities Services in Group-wide digital and data strategy initiatives
- Provide thought leadership, representing Securities Services externally in the field of Digital, Data & Innovation, including conferences, trade and client events
- Manage relationships with business stakeholders, clients, fintechs, regulators and industry partners
- Take a pro-active approach in monitoring the market and technology developments likely to be relevant to the securities services industry

Requirements

**Requirements**:

- More than 8 years’ experience of working in a significant client engagement/management function in a large, complex organisation
- Knowledge of Securities Services will be an added advantage
- Strong influencer, capable of genuinely inspiring others
- Proven track record in driving discussion and workshops with clients, and demonstrating digital thought leadership
- Strong client relationship building and management skills
- Highly strategic and creative thinker
- Result oriented, able to drive a ‘think client’ and ‘think P&L’ approach within defined risk parameters
- Able to manage a complex and multi-disciplinary global environment (‘building bridges’)
- Strong leadership qualities of decision making, authority and people motivator
- Good communicator, both verbally and in writing
- Able to work in pressurised environment and manage priorities effectively and be a good team player at the same time

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.