Operations Support Senior Associate

2 weeks ago

Queenstown, Singapore Equinix Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Operations Support Senior Associate

**Job Summary**

Provides foundational technical and systems support under the guidance of senior Operations Support Engineers. Identifies opportunities for process improvements and assists in the development of documentation and training materials.

**Responsibilities**:

- **Support Sales Team & Sales Engineering**: Assist with cost preparation and management, collaborating closely with stakeholders like Sales Engineering, TDM, and Data Center Ops.
- ** Vendor Management**: Oversee vendor quotations, ensuring cost, quality, and timelines are met. Negotiate pricing and ensure timely project delivery.
- ** Cost Rate Management**: Review and update standard costing rate book and auto-sheet annually.
- **Costing Process**:

- Conduct site surveys and manage vendor quotes.
- Coordinate with Data Center Ops and TDM for technical support.
- Compare and negotiate quotes to provide Sales Engineering with optimized, competitive costing.
- **Cost Evaluation**:

- Analyze proposed vs. actual costs.
- Monitor vendor product/service quality against cost.
- Ensure vendors meet KPIs and identify areas for improvement.
- **Product/Service Evaluation**:

- Manage new and existing products/services from vendors.
- Drive improvements in lead time and cost without compromising quality.

**Qualifications**
- Typically 1+ years of relevant experience
- Advanced Diploma or Bachelor's Degree, or equivalent experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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