Operations Support Senior Associate
2 days ago
**Who are we?**
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
**Job Summary**
Provides basic technical and systems support under the direction of more senior level Operations Support Engineers, and identifies opportunities for basic process improvements. Assists in development of documentation and training materials.
**Responsibilities**
The primary responsibility of the Operations Support Associate, Data Center Operations (Costing) is to providing costing support for the Sales team to quote to the customers efficiently and accurately, according to company’s standards and guidelines. As part of the Costing Team in Singapore, the individual is also responsible for the management of vendors and helps SG Data Center Ops management in delivering business continuity strategy by engaging dual vendor strategy.
Costing Process
- Arrange and attend site surveys
- Get quotes from vendors and perform quotes comparison
- Manage clarification / negotiation process with vendors
- Provide accurate quotes to the sales team
- Costing Evaluation
Review of new product and services
- Review existing vendors and update on pricing and services
- Improve delivery lead-time
- Enhancement of Rate Book and aim to reduce sales drag
**Qualifications**
- Proficient in Spreadsheet, Word Processing, Powerpoint, Visio, Outlook, etc.
- Able to work independently under tight deadlines in a fast-paced environment
- Able to write minutes in an I.T. Operation environment
- Good communications and interpersonal skills
- Good Time Management and reporting skills
- Able to plan, execute and manage high volumes of work
- Highly organized, with attention to detail and a dedication to resolving issues
- Embraces change
- Collaborative personality and able to build strong personal relationships
- Calm and effective under pressure. Able to remain professional in high stress situations
- Education and Related Experience
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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