Operations Support Senior Associate

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Defining, contracting, installation, managing all connectivity requirements and cabling capacity in the facility. Develops and delivers internal/external projects (including developing project plans/task lists) and fulfill stakeholders' needs.

**Responsibilities**

Planning
- Develops and execute project plan/task list using an appropriate planning tool, working with information and direction obtained across multiple functional teams

Stakeholder Management
- Awareness of key stakeholders across functional areas, and map out stakeholder lists
- Able to identify the needs of stakeholders and keep them engaged

Communications
- Communicates with a broader group of stakeholders beyond the project team
- Seek approval from management for circulation of restricted documents

Risk Management
- Identify and captures project risks, issues, assumptions and dependencies for their projects
- Manages risks effectively and escalate when necessary

Project/Program Delivery
- Develops and delivers cabling and connectivity projects for internal/external customers
- Provide support on global or cross-functional projects

Resource Management (manpower, capacity... etc.)
- Manages vendor manpower to fulfill projects deliverable
- Manages connectivity capacity to ensure on-time delivery of connectivity services

Customer Care
- Has a general technical knowledge of Equinix products/processes
- Resolves standard issues independently (complex with manager assistance)
- Manages customer deployments (mid-to-high level complexity)
- Manages internal activities of cross-functional groups to ensure commitments are met
- Handles mid-level escalations independently (manager-assisted otherwise)

**Qualifications**
- 3+ years’ experience in Project Management role preferred
- 1+ years’ experience in Vendor management preferred
- Diploma to bachelor’s degree preferred
- Familiar with cabling standards
- Familiar with testing requirement and equipment (OTDR, OLTS, Power Meter, and VFL)

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.