Manager, Service Delivery, Data Centre

About Us

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 30 June 2024, CLI had S$134 billion of assets under management, as well as S$100 billion of funds under management held via six listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in thematic and tactical strategies. Its diversified real estate asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage and data centres.

Job Description

The Job

To work closely with internal and external stakeholder to deliver the DC services and products per contracts/sales order within the timeline and provide on-going customer service support on data centre services related matters.

Job Responsibilities- Accountable for developing, tracking and meeting service delivery performance goals- Ensure that all services are delivered on time and on budget- To co-ordinate closely with both internal and external project managers to deliver services and products per contracts/sales order within budget and timeline of project/fit-out work within the data centre- Manage vendor relationships, including service level agreements (SLAs) and contracts.- Manage service quality issues escalated by customers and work with operations team and service owners to improve service quality- Conduct regular meetings with customers to review services quality, project/fit-out progress and incidents management- Be the key communication channel to customers during and after service delivery /interruptions- Manage Customer audits and coordinate with internal resources to support the effort- Provide support to quality initiatives targeted towards improving customer experience and business growth- Work with operations team and service owner to develop processes for provisioning of new services- Implement and improve processes and procedures that support the sales team and operations team to capture business growth opportunities- Good understanding of general data centre MEP/IT infrastructure and related technologies- Ensure compliance with regulatory requirements, industry standards, and internal policies- Actively involved in the data centre certification audits

Requirements:
- Diploma or Degree in Engineering related discipline.- Initiative, possess excellent problem-solving skills & detail oriented- Experience in project management & customer service, data centre experience will be advantageous- Ability to effectively manage and motivate teams individually and through others- Strong interpersonal skills and demonstrated ability to work in a team environment- Outstanding communication, presentation and collaboration skills- Proficiency in Microsoft Project, Excel, PowerPoint, Word and Visio/ AutoCAD

Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.