Service Manager

1 week ago


Singapore Singtel Group Full time

Select how often (in days) to receive an alert: Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teamsJob Summary: We are seeking a Customer Success Manager to be the primary interface between our data centre operations and our customers. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively. The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement. Make an impact by Customer Relationship Management Act as the main point of contact for customers regarding all data centre services, inquiries, and escalations. Conduct regular service reviews with customers to understand their needs and improve service delivery. Coordinate with internal teams (operations, engineering, and facility management) to address customer concerns and service requests promptly. Ensure customers are informed of maintenance schedules, incidents, and operational updates in a professional manner. Service Excellence & Operations Ensure Service Level Agreements (SLAs) are met and proactively address any potential service issues. Collaborate with internal teams to improve service efficiency and enhance customer experience. Support customers during incident resolution, keeping them updated and ensuring proper follow-ups. Work closely with the operations team to optimize service quality and minimize disruptions. Stakeholder Engagement & Communication Conduct customer onboarding sessions, ensuring they understand the data centre environment, security procedures, and service expectations. Liaise with sales,



  • Singapore PERUMAL SERVICE Full time

    Description: Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients. Ensure the warehouse practices are in compliance to the safety code of conduc. Maintains warehouse staff by recruitment, selection,orientation and training of employees. Determines staffing levels and in...


  • Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...


  • Singapore Public Service Division Full time

    **What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. Internally, the changes in workforce profile have necessitated a new approach in how the workplace is designed, while the...


  • Singapore Product Market Manager, APAC Full time

    Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travelers allows us to create products...


  • Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]Develop strategies for NCSS to enhance service delivery in Singapore's social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.[What you will be working on]Policy Alignment...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE** Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & Responsibilities SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet,...


  • Singapore Public Service Division Full time $13,200 - $39,600 per year

    [What the role is]Assistant Manager, Bus Service Contract ManagementJoin our dynamic team as an Assistant Manager in Bus Service Contract Management, where you will play a pivotal role in overseeing and optimising bus service operations across Singapore's public transport network.[What you will be working on]As part of our collaborative team, you will take...