Service Manager

3 days ago

Singapore Singtel Group Full time

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Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams
Job Summary:
We are seeking a Customer Success Manager to be the primary interface between our data centre operations and our customers. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively. The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement.
Make an impact by
Customer Relationship Management
Act as the main point of contact for customers regarding all data centre services, inquiries, and escalations.
Conduct regular service reviews with customers to understand their needs and improve service delivery.
Coordinate with internal teams (operations, engineering, and facility management) to address customer concerns and service requests promptly.
Ensure customers are informed of maintenance schedules, incidents, and operational updates in a professional manner.
Service Excellence & Operations
Ensure Service Level Agreements (SLAs) are met and proactively address any potential service issues.
Collaborate with internal teams to improve service efficiency and enhance customer experience.
Support customers during incident resolution, keeping them updated and ensuring proper follow-ups.
Work closely with the operations team to optimize service quality and minimize disruptions.
Stakeholder Engagement & Communication
Conduct customer onboarding sessions, ensuring they understand the data centre environment, security procedures, and service expectations.
Liaise with sales,

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