Service Manager

1 week ago

Singapore Singtel Full time

**Service Manager, Data Centre**:
**Date**:19 May 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams

**Job Summary**:
**Make an impact by**

**Customer Relationship Management**
- Act as the main point of contact for customers regarding all data centre services, inquiries, and escalations.
- Conduct regular service reviews with customers to understand their needs and improve service delivery.
- Coordinate with internal teams (operations, engineering, and facility management) to address customer concerns and service requests promptly.
- Ensure customers are informed of maintenance schedules, incidents, and operational updates in a professional manner.

**Service Excellence & Operations**
- Ensure Service Level Agreements (SLAs) are met and proactively address any potential service issues.
- Collaborate with internal teams to improve service efficiency and enhance customer experience.
- Support customers during incident resolution, keeping them updated and ensuring proper follow-ups.
- Work closely with the operations team to optimize service quality and minimize disruptions.

**Stakeholder Engagement & Communication**
- Conduct customer onboarding sessions, ensuring they understand the data centre environment, security procedures, and service expectations.
- Liaise with sales, account managers, and technical teams to ensure smooth service delivery.
- Provide regular reports on customer satisfaction, service performance, and areas for improvement.

**Risk & Compliance Management**
- Ensure compliance with data centre security, operational policies, and industry regulations.
- Assist customers with audits and compliance requirements as needed.
- Identify and mitigate risks related to customer services and operations.

**Skills for Success**
- Bachelor’s Degree in Engineering, Information Technology, Business, or a related field.
- 5+ years of experience in a customer-facing role within a data centre, colocation, or IT service provider.
- Strong understanding of data centre infrastructure, power & cooling systems, and IT service management frameworks (e.g., ITIL, ISO 27001, or Uptime Institute standards).
- Excellent customer service, communication, and relationship management skills.
- Ability to handle customer escalations professionally and work under pressure.
- Experience managing SLAs, service reviews, and operational reporting.

**Preferred Qualifications**:

- ITIL Certification or equivalent service management training.
- Prior experience in colocation or cloud service environments.
- Familiarity with DCIM (Data Centre Infrastructure Management) tools.

**Rewards that Go Beyond**
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities

  • Luxury Service Director

    2 weeks ago

    Singapore beBeePersonalized Service Full time $50,000 - $80,000

    Job Summary:">">As a senior butler, you will be responsible for leading daily operations to ensure exceptional service delivery.">You will manage pre-arrival preparations and guest preferences for VIPs and special guests.">Your duties will include conducting in-room registration, private guest orientation, and delivering customized experiences.">You will...

  • Assistant Director/Senior Manager/ Manager

    1 day ago

    Singapore Public Service Division Full time

    What the role is: ServiceSG aims to transform the delivery of Singapore’s Public Service to be on par with leading global companies. A key strategy is a citizen-centric service journey to organize public services in an integrated manner. The Service Transformation and Planning team leads service transformation work for key citizen journeys, working with...

  • Researcher/Senior Researcher, Service and Operations Management

    7 days ago

    Singapore Civil Service College Full time

    Researcher/Senior Researcher, Service and Operations Management (IPAM) Researcher/Senior Researcher, Service and Operations Management (IPAM) The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government...

  • Researcher/Senior Researcher, Service and Operations Management

    4 weeks ago

    Singapore Civil Service College Full time

    Researcher/Senior Researcher, Service and Operations Management (IPAM)Researcher/Senior Researcher, Service and Operations Management (IPAM)The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government...

  • Executive/manager/assistant Manager

    2 weeks ago

    Singapore Public Service Division Full time

    **What the role is** - The Service Policy and Leadership team within ServiceSG helps to strengthen the development of the service functional domain by uplifting service policies and standards, implementing service leadership and workforce development programs, building IT tech enabling infrastructure across whole of government and fostering a service...

  • assistant manager, bus service development

    2 weeks ago

    Singapore Public Service Division Full time $104,000 - $130,878 per year

    [What the role is]Assistant Manager, Bus Service Development[What you will be working on]You will be part of the team that evaluates the applications for bus service licenses and use of bus stop and monitors the operations of the bus services to ensure compliance with the licensing conditions.  In addition, you will be involved in the reviews of the public...

  • HR Service Delivery Manager

    4 days ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:HR Service Delivery Manager **Reports to**: Managing Director **Location**: Various global destinations **The Role** This is an exciting position for an experienced HR professional with an entrepreneurial mindset who is willing to embark in a start-up of an international HR service provider company in a new country. The...

  • Customer Service Manager

    2 weeks ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery) Ensure cleaning teams adhere to safety measures to during cleaning operation Assist in budget planning for cleaning operations Review daily cleaning job reports...

  • cleaning services manager

    2 weeks ago

    Singapore TRUSTED CLEANING SERVICE PTE. LTD. Full time

    Roles & Responsibilities Job Description & Requirements Job responsibilities Independent worker and able to handle difficult cleaners Ensure all timesheet for all commercial sites are filled Ensure all site SOP are met accordingly to client's requirement Planning, executing and implementing new SOP to ensure cleaners are following Draft...

  • cleaning services manager

    3 weeks ago

    Singapore TRUSTED CLEANING SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsJob responsibilitiesIndependent worker and able to handle difficult cleaners Ensure all timesheet for all commercial sites are filled Ensure all site SOP are met accordingly to client's requirement Planning, executing and implementing new SOP to ensure cleaners are following Draft out timetable and...