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Service Delivery Manager
2 weeks ago
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
We are looking for an experienced **Service Delivery Manager** to oversee our data centre operations team. Based on site at ONNEC client Data Centre locations and Head Offices, the role is responsible for the delivery of all works by our operations team. The Data Centre/Head Office team support the client environment 24/7/365 across Singapore.
**What you’ll be doing as our Service Delivery Manager**:
- Ensuring that all data centre operations are carried out in a safe, efficient, and effective manner
- Ensuring that the client facility is well maintained in accordance with client standards, making sure all controls are understood, implemented and upheld by the Data Centre team.
- Monitoring Data Centre systems and infrastructure, to ensure proper functioning and management
- Developing and implementing policies and procedures for data centre operations
- Managing the day-to-day operations of the data centre
- Managing the day-to-day activities of the data centre staff
- Ensuring that all data centre staff are properly trained and follow all policies and procedures
- Setting team workloads, communicating goals and deadlines
- Establishing performance metrics for employees to measure their productivity and effectiveness
- Conducting performance reviews and managing performance improvement where appropriate.
- Liaising with the customer to determine objectives and strategy
- Creating service reports as required on a weekly and monthly basis as well as ad hoc requirements
- Conducting audits and health checks of the operations to ensure high service quality
- Building effective relationships with the client’s internal IT Service teams and the key stakeholders
**What we’re looking for in our Service Delivery Manager**:
**Essential**
- Experience working in financial services IT environment.
- Experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment).
- Experience in structured cabling installation and fault finding
- Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
- Excellent MS Office Suite experience (Outlook, Excel, Word etc)
- Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team.
- Prioritization skills and multi-tasking ability.
- Ability to work under pressure.
- Excellent knowledge of asset management systems and ITSM ticketing systems
- Excellent understanding of complex change management and service delivery processes.
- Service Management or support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines.
- Leadership and people management skills
- Effectively deliver/manage staff management including recruitment, mentoring, training,
- Target-setting and performance assessment.
- Experience of managing 3rd parties and 3rd party delivered services
**Preferred but not Essential**
- Previous training / qualifications within Information Technology field.
- BICSI Technician Training
- Certified Data Centre Technician Professional (CDCTP®)
- Cisco Certified Network Associate - Data Center (CCNA DCICN DCICT)
- Certified Data Centre Management Professional (CDCMP®)
- Information Technology Infrastructure Library - Foundation & Expert (ITIL®)
