Business Systems Specialist

**RESPONSIBILITIES & TASKS:
- Key accountabilities
- Lead in user requirements gathering and analysis
- Drive user discussions and conduct workshops to facilitate information gathering
- Perform feasibility study to ascertain area of automation
- Propose and review functionality with respective stakeholders affected by the change
- Document user requirements into user specifications (functional & technical)
- Lead in system design and development of functionality according to the agreed user specifications
- Develop test plan & scripts
- Conduct testing on developed functionality to ensure compliance to user specifications and internal

quality assurance requirements (e.g. system performance benchmarks)
- Lead in user training & user acceptance testing
- Ensure proper deployment of change orders to production environment in accordance to internal

procedures
- Review all work deliverables from development resources assigned, and provide guidance to

development accordingly. Resources can be internal or extended vendor resources on technical

delivery
- Provide periodic reports to reporting manager on work status/project progress
- Accountabilities are applicable to daily support, change order sustenance and project work
- Ensure full compliance to company policies, internal procedures, information security and JSOX

audit requirements for all work performed
- Other duties as assigned by reporting manager
- Daily Support
- 20% of time (or less) in daily support activities
- Provide 24x7 systems support according to the business units’ SLA of Asia Pacific region on the
- Handle issues resolution in accordance to SLA
- Report any system or operational deficiencies and recommend areas for improvements
- System Sustenance Change Orders
- 20% of time (or more) on change order fulfilment activities
- Manage full change order fulfilment for the designated systems independently
- Manage development resources allocated as per change order requirements (usually of low to

medium complexity)
- Projects
- Minimally 60% of time in project work

implementation / enhancement projects for small to medium complexity projects
- Project activities include but not limited to requirements gathering, setup/configuration, design,

testing, training, documentation, deployment, etc.
- Review all project outputs in relation to IT system deliverables from project development resources

**REQUIREMENTS:
- Minimum 10 years information management experience in MNC, including the following will be preferred:

- 8 years’ experience in IT lead role in project / support environment
- 8 years’ implementation background in SFDC, SAP CPQ, or Oracle EBS

(3 full cycle) or support background in the same context

tools
- Degree in Computer Science / Engineering or IT related fields
- For Oracle EBS - Conversant with PL/SQL, Developer 2000 and Oracle 6i
- Configuration, Apex, VF(Visualforce)-Page, SFDC Web services), Lightning Experience, Process Builder, etc.), Informatica integration design, Python Scripting
- Familiar with High Tech Industry
- Proficient in Microsoft Office Tools (e.g., Word, Powerpoint, Excel, Visio, Project)
- Good IT support and troubleshooting skills
- Proficient in business as well as technical writing / documentation
- Proficient in English is a must
- Good interpersonal and communication skills, both written and verbal
- Customer focus and have business sense
- Organizing, planning & good time management
- Accountable, decisive, good leadership and emotional intelligence
- Good analytical / problem-solving skills
- People oriented and good interpersonal skills in handling both internal and external resources
- Team work & collaboration with internal and external resources
- Professional ethics & integrity
- Change adaptability, flexible, able to work under pressure or tight deadlines