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Senior Executive, E-commerce Operations

2 weeks ago

Hougang, Singapore MIGHTY JAXX INTERNATIONAL PTE LTD. Full time

**(APAC Commercial)**

**Our Team**

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With
a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will
empower future pop culture brands with an end-to-end supply chain of digital and phygital
collectibles, including artist development and incubation, proprietary IP operation and
provide global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global
brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon,
Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90
countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work
environment and encourage our employees to bring their authentic, fun-loving, and
high-energy selves to the workplace.

**The Job**

The Senior Executive, Marketing will be responsible for supporting the execution of Mighty
Jaxx’s e-commerce strategy and event marketing across the APAC region (excluding
China). This role will involve hands-on management of e-commerce and offline campaigns,
e-commerce and campaign operations, and will collaborate with various internal teams to
ensure the success of regional e-commerce and offline (online-to-offline) initiatives. This
role will cover both B2B and B2C segments.

This role reports directly to the Sales Director (APAC excluding China), with a dotted line
reporting to the Marketing Director.

**Responsibilities**
- **E-Commerce Operations**:
i. Handle day-to-day operations for MJI (APAC ex CN), including order
processing, customer service coordination, and platform maintenance

ii. Work closely with the regional logistics and customer service teams to
resolve operational issues and improve customer satisfaction

iii. Ensure that the e-commerce platform operates efficiently and meets
the expectations of APAC customers

iv. Managing product description updates, image uploads, product
tagging and launch campaign setups on multiple backend platforms
(eg: Shopify, Sanity, and other CMS platforms)
- **E-Commerce Campaigns**:
i. Execute regional e-commerce campaigns for MJI (APAC ex CN),
ensuring they are aligned with the global strategy
ii. Manage the localisation of campaign content to suit the preferences

and behaviours of APAC markets
iii. Monitor and analyse campaign performance on Shopify and

marketplaces, providing insights to the global team to optimise future
campaigns
- **E-Commerce Strategy Execution**:
i. Support the execution of the global e-commerce strategy by
implementing daily operational tasks specific to the APAC region
ii. Collaborate closely with regional teams to ensure alignment with the

global e-commerce strategy and adapt plans as needed for local
markets

iii. Monitor site performance, including traffic, conversion rates, and
customer feedback, to pinpoint opportunities for improvement
- **E-Commerce Feature Enhancements**:
i. Collaborate on the testing and implementation of new e-commerce
features and enhancements
ii. Provide feedback and suggestions to the global product management

team to ensure that the platform meets the unique needs of the APAC
markets

iii. Coordinate with technical teams to ensure smooth rollout and
functioning of new features
- **E-Commerce Reporting**:
i. Generate reports and key statistics to provide insights into the
management team to drive data-driven decision-making and optimise
business outcomes

ii. Track and analyse e-Commerce and marketplace sales performance,
identifying trends and areas for growth.

iii. Prepare regular performance reports for internal stakeholders,
highlighting key metrics and actionable insights

iv. Use data-driven insights to recommend and implement strategies to
improve sales, conversion rates, and customer retention

**2. Marketplaces** Operationalise strategy for marketplaces, establish operational plans that
- support the overall objectives, and deliver on annual financial targets
- Manage brand, store front and product listings and campaigns for
- Marketplace channels
- Develop effective marketplace account relationships to grow the business via
- regular meetings, planning, communication, and road-mapping of execution
- Generate weekly reporting of marketplaces, identify actionable insights, and

create plans to improvise business based on data

**Requirements** Prior experience in e-commerce, focusing on regional markets across SEA or APAC
- Strong understanding of the e-commerce landscape and consumer behaviour in the
- APAC region
- Strong understanding of digital marketing, SEO, and E-commerce best practices
- Proficiency in e-Commerce platforms & Content Management Systems (e.g.,
- Shopify, Sanity) and marketplace tools (e.g Amazon)
- Proven ability to execute online marketing campaigns and manage operational tasks
- within a dynamic environment
- Excellent o