E-commerce Manager

**Our Team**

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With
a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will
empower future pop culture brands with an end-to-end supply chain of digital and phygital
collectibles, including artist development and incubation, proprietary IP operation and
providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global
brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon,
Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90
countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work
environment and encourage our employees to bring their authentic, fun-loving, and
high-energy selves to the workplace.**

**Your Role**

The E-commerce Manager will be responsible for managing the day-to-day operations and
This role will focus on driving sales growth, optimising product listings, managing
promotions, and ensuring seamless order fulfillment in collaboration with our 3PL and
and marketplaces, a strong understanding of digital marketing, and a passion for delivering
exceptional customer experiences.

**Responsibilities**
**eCommerce Management**:
to maximise sales and improve the customer experience.
- Oversee the online store’s product catalog, including new product launches, content

updates, and pricing strategies.
- Collaborate with our Singapore-based marketing team to plan and execute

promotional campaigns, ensuring alignment with overall brand strategy, and
localisation for global campaigns.
- Monitor site performance, including traffic, conversion rates, and customer

feedback, to pinpoint opportunities for improvement.

**Marketplace Management**:

- Manage Mighty Jaxx’s presence on third-party marketplaces, including Amazon,
- Optimise product listings to improve visibility and drive sales, by conducting

keyword research, content updates, and imagery enhancements.
- Monitor marketplace performance metrics, such as sales, reviews, and rankings, to

identify growth opportunities.
- Ensure compliance with marketplace policies and guidelines, proactively addressing

any issues or risks.
**Order Fulfillment & Logistics**: Work closely with 3PL and logistics teams to ensure smooth order fulfillment and
- delivery processes across all sales channels.
- Monitor inventory levels and coordinate restocks to avoid stockouts and ensure
- timely product availability.
- Resolve order issues, including delays, cancellations, and customer inquiries, to

maintain a high level of customer satisfaction.

**Sales & Performance Analysis**:

- Track and analyse e-Commerce and marketplace sales performance, identifying
- trends and areas for growth.
- Prepare regular performance reports for internal stakeholders, highlighting key
- metrics and actionable insights.
- Use data-driven insights to recommend and implement strategies to improve sales,

conversion rates, and customer retention.

**Collaboration & Communication**:

- Collaborate with our internal marketing team to ensure consistent brand messaging
- across all online channels.
- Partner with our product and design teams to ensure accurate product information
- and high-quality visuals.
- Work closely with our global customer service team to address any order-related

issues and ensure a seamless customer experience.

**Requirements** Prior experience in E-commerce and marketplace management, preferably within
- the collectibles, toys, or lifestyle product industries.
- Proven track record of managing and growing sales on direct-to-consumer websites
- and third-party marketplaces.
- Strong understanding of digital marketing, SEO, and E-commerce best practices.
- Experience working with 3PL and logistics teams to manage order fulfillment and

inventory.
- Excellent analytical and problem-solving skills, with the ability to make data-driven
- decisions.
- Proficiency in eCommerce platforms (e.g., Shopify) and marketplace tools (e.g.,
- Amazon Seller Central).
- Strong communication and interpersonal skills, with the ability to build and maintain

relationships with internal and external stakeholders.

by our People team.

**Benefits**: Competitive salary and benefits package.
- Opportunity to work with a dynamic and passionate team in a fast-growing industry.
- A creative and inclusive work environment that encourages innovation.
- The chance to be part of a company that is shaping the future of collectible culture.