Manager, Omnichannel Apac

**Manager, Omnichannel APAC**:

- Remote Eligible: Hybrid- Onsite Location(s): Singapore, 01, SG**Additional Locations**: India-New Delhi; India-Mumbai; Singapore-Singapore

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Purpose Statement**

Digitization is the key strategic direction to transform the commercial operations model of Boston Scientific to provide exceptional customer experience and deliver better patient outcome to drive strong business growth.

This role will be responsible for the analysis, setup, and execution of various Omni Channel initiatives with the Boston Scientific APAC region to meet the business needs of the company. This role supports the design and configuration of Omni Channel solutions and is also responsible for deploying a system that meets the business strategy across business units and franchises, executes testing, and writes configuration and/or technical documentation.

This individual will be required to communicate and coordinate with business management, project executives, Marketing and Sale organization, and Distribution Partners to ensure appropriate integration of processes across the organization. The role collaborates with the central capability team, and division heads of the assigned area, to support the business needs of the company.

**Key responsibilities**:

- Drive the deployment of Omni Channel solutions from identifying business opportunities, evaluation through implementation to support end-to-end Omni Channel business processes.
- Works with Business and Technical resources to design and create Boston Scientific APAC’s end-to-end Omni Channel business process flows, technical solutions, and integration with 3rd party tools.
- Participate in all phases of the solution delivery including the creation of functional specifications, creation of technical specifications, data mapping, test planning, test management, test execution, collaborate with business function to provide training and deployment; consult with technical analysts and developers as needed to develop customized solutions
- Facilitate requirements gathering sessions with all levels of business and technical teams.
- Coordinate testing activities associated with any new development or modification to any systems or business processes directly or indirectly associated with the end-to-end Omni Channel business process.
- Continually evaluate the current business process. Demonstrate thought leadership in the Omni Channel space by continuing to evaluate current capabilities to identify new opportunities that improve the business process and the supporting systems.
- Work with the business teams to become a highly sought-after strategic business partner.
- Collaborate with the data science team to quickly propose and work to identify capability gaps, identify plausible solutions, develop prototypes, and implement new functionality based on business needs.
- Provide ad hoc training and consulting to business users as required in both run and maintain activities, such as remedial training, issue resolution, etc.
- Contribute to the evaluation, implementation, and ongoing use of 3rd party vendor solutions associated with the end-to-end Omni Channel business process.

**Role requirements**:

- Bachelor’s degree in computer science/information technology or equivalent
- 5+ years of experience with leading exploratory business requirements, solution validation, and design workshops.
- Experience working with multichannel solutions; preferred Omni Channel solutions, and enhance content delivery, asset transformation management, and digital content analysis
- Experience in channel mapping, base syndication/management to enhanced content, workflow management, and reporting automation
- Ability to engage various stakeholders in a multinational environment and meet timelines cognizant of business needs and constraints.
- Highly self-motivated, driven work ethic, keen attention to detail, and exceptional customer service orientation.
- Strong communication skills including the ability to communicate technical information understandably to non-technical audiences through writing and presentations.
- Proven ability to perform system analysis and draw conclusions by relating information from different sources, including root-cause analysis and issue resolution.
- Understanding of AWS and SFDC platform

**Good to have**
- Hands-on experience in putting machine learning into business operations
- Certified Scrum Product Owner and/or Certified Scrum Master

**Requisit