omnichannel project

2 weeks ago

Singapore Louis Vuitton Full time $90,000 - $120,000 per year

Poste

As the Omnichannel Project &Operations Manager, you will support the omnichannel team on the rollout of digital projects and oversee the overall project management across all operational areas of the project to ensure alignment with Global and Local teams; ensuring all necessary processes and procedures are properly executed.

Missions

Duties & Responsibilities

  • Lead omnichannel projects across South Asia by aligning with multiple stakeholders, from initiation and execution to delivery and hypercare. (including matters related to e-commerce platform, order to cash, client services, logistics, payments)
  • Prepare testing scenarios and coordinating user acceptance tests execution, including order placement (checkout, payment, etc.)
  • Support on digital launch preparation for both technical & operation aspects, to lead User Ability Testing (UAT) and identify key website defectives to optimize online purchase experience.
  • Set up Standard of Procedures (SOP) for E-commerce operations on the process of digital order management; product return & refund; packaging & delivery.
  • Manage order management team and vendors to maintain E-commerce order management executions including knowledge sharing and coaching.
  • Continuously optimize Omnichannel business performance and enhance client experience.
  • Manage a team of 2 project coordinators.

Profil

Key Requirements & Competencies

  • Prior working experience in project management or digital / retail operations, or experience in omnichannel projects across diverse markets.
  • Deep understanding on e-commerce operations or platform management, including payments, fraud management, logistics and delivery processes.
  • Experience with analytics tools (e.g. Power BI, Google Analytics) to derive actionable insights that enhances customer experiences.
  • Strong problem-solving skills with the ability to manage operational incidents and continuously improve processes.
  • Analytical and detail oriented with a global view/mindset.
  • Excellent communication skills with ability to collaborate with cross-functional teams with different objectives and culture.
  • Highly agile with the ability in dealing with ambiguity and stress; able to work within tight deadlines.
  • A pronounced can-do attitude, complemented by the capability to multi-task, the ability to prioritize tasks and the flexibility to handle changing requirements in a fast-paced, dynamic environment.
  • Knowledge of Salesforce is a plus.

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