
Service Delivery Manager
1 week ago
Our client is a Fortune 100 technology company, providing platforms that help connect people around the world. One of our core values is to scale the business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as we let the customer’s needs be our guiding compass, not the technology’s limitations
We are seeking a Service Delivery Manager to supervise in the delivery of our mission
This is a hybrid on-site/remote role located in Singapore.
**Key Responsibilities**
- Coach and assist with training of all L1 and L2 resources to ensure the highest levels of customer focus and collaborative working.
- Driving improvements in the support experience and KPI performance across all Enterprise Products stakeholders
- Identify opportunities to eliminate recurring issues and increase automated detection and resolution
- Oversee clear and effective communication with all stakeholders, including end-user assistance where required until the issue has been resolved
- Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organizational aims and objectives
**Minimum Qualifications**
- Bachelor’s degree or equivalent is required
- 5+ years of experience developing and leading a team of technical professionals
- Leadership experience in a 24x7 operation supporting enterprise software and systems
- Experience working with stakeholders to communicate issues while balancing business expectations
- Significant knowledge of new product/service release cycles and willingness to stay on the forefront of emerging industry best practices
- Fluency in English is required
**Job Types**: Full-time, Permanent
Pay: $8,000.00 - $12,000.00 per month
Schedule:
- Monday to Friday
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