Associate Sales Operations

2 weeks ago


Singapore Singapore Airlines Full time

**Key Responsibilities**:

- Attend to all enquiries from travel agencies. Handle ticketing and reservations on ticket time limit extensions, name errors, air ancillaries, rebooking of flights, fare-related enquiries, waiver requests, reissuance appeals and all service requests relating to passengers’ bookings.
- Liaise with Agency Sales Account Managers to investigate customers’ feedback or complaints on travel agency.
- Review and investigate agent debit memo appeals and prepare supporting documentation.
- Arrange and co-ordinate with SIN Hub / Stations on special handlings for medical cases, pets, unaccompanied minors, extra seats for sports and music equipment, firearms handling as well as VIP / CIP handling.
- Addressing travel agent enquiries via Agency Desk hotline
- Conduct engagement events and briefings for travel agents and trade partners
- Performing any other assigned duties

**Requirements**:

- A diploma in any discipline
- Prior experience in reservations and ticketing (ARD) will be an advantage
- Customer-focused and results-focused
- Good communication and interpersonal skills
- Positive attitude and excellent team player



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