Sales Operations Senior Associate/ Associate

2 days ago

Singapore SHAREit Group Full time

We are looking for a highly motivated **Sales Operations Senior Associate/ Associate **to join us. Direct reporting to the CS&O Manager, this role is to manage all sales operations at HQ level.
Main Responsibilities:
A. Credit and AR management
- Manage customer credit activities, including customer onboarding, CRM account creation, billing & collections, credit insurance, credit reviews, bad debts analysis, AR collections. - Review credit limits and client payment status (DSO, AR T/O days) so as to recommend the next course of action for clients - Manage the billing confirmation process and ensure regular updates and reporting of billing status. - Primarily responsible for tracking collection and credit call activities. - Track client dispute resolution process, from early identification of disputes to resolution, and measurement. - Regular monitoring of client local billing issues and work with clients on the ideal solution to take forward. - Work closely with Account Management Team/ Finance to ensure prompt and proper invoicing in accordance to contractual terms.

B. Sales Contract Management
- Primary involvement for activities relating to sales pipeline tracking, sales contracts review, signing and repository. Maintain repository of sales contracts and campaign performance reports to ensure validity and proper documentation.
- Identify campaign related clauses in contracts (e.g. KPI and attribution clauses) and ensure the accurate communication via sales orders or during cross-functional team meetings.
C. Process and Controls
- Overseas and maintain a robust knowledge repository of sales policies and resources.
- Identify and drive the execution of business process improvement and automation activities. Support other ad-hoc sales operations workstreams and requests.
- Closely keep track and follow-up on all outstanding sales related issues and requests.

D. CRM and Analytics
- Support the sales teams with various CRM data inputs and analytics
- Support cross functional teams with the preparation of performance reports and decks, market research and client business reviews.

All about you:

- Degree in IT, Marketing, Business or equivalent, about 3 to 5 years of relevant working experience in a Sales Operations, Credit, Audit or Finance role.
- Working knowledge of the following is preferred: (i) CRM systems such as Safesforce/Zoho, (ii) BI tools (as a creator) such as Power BI/Tableau/Domo and (iii) project management tools such as Jira/Confluence/Notion.
- Advanced Microsoft Excel experience is preferred.
- Motivated, hardworking, high attention to details, strong organizational skills.
- Must be willing to work across different time zones to support cross-cultural colleagues and clients located globally.
- Highly adaptable to changing business requirements, team structures and job activities.
- Excellent written and verbal communication skills in both English and one other language.

If you are keen to apply, please prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
Why choose SHAREit?

**Benefits**:

- Additional leave

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary

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