Sales Associate

2 weeks ago

Singapore KIAITI YANG SHENG Full time

**Roles and Responsibilities**

A sales supervisor in a beauty services shop plays a crucial role in leading and motivating the sales team, ensuring customer satisfaction, and driving sales performance. Here are some key roles and responsibilities associated with this position:
**Leadership and Team Management**:

- Lead, motivate, and coach a team of sales associates to achieve individual and team goals.
- Conduct regular performance reviews and provide constructive feedback to help team members improve their skills and knowledge.
- Foster a positive and collaborative work environment where team members feel supported and valued.
- Delegate tasks effectively and ensure clear communication within the team.

**Customer Service and Sales**:

- Provide exceptional customer service by ensuring all customers have a positive and memorable experience.
- Handle customer inquiries, complaints, and returns in a professional and courteous manner.
- Upsell and cross-sell products and services to maximize sales revenue.
- Stay informed about new products and promotions to effectively communicate them to customers.Sales Performance and Operations:

- Monitor and analyze sales data to identify trends and opportunities for improvement.
- Develop and implement sales strategies and initiatives to increase sales volume and profitability.
- Manage inventory levels and ensure products are readily available for customers.
- Oversee the daily operations of the sales floor, including scheduling, cash handling, and security.Collaborate with other departments, such as marketing and operations, to ensure a seamless customer experience.

**Additional Responsibilities**:

- Participate in recruitment and onboarding of new sales associates.
- Stay up-to-date on industry trends and best practices in sales and customer service.
- Adhere to company policies and procedures.
- Maintain a professional appearance and demeanor at all times.

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