
Guest Engagement Executive
7 days ago
2 years exp
**Roles & Responsibilities**
1. The Guest Services Executive role is to anticipate and meet guests’ needs and requests, ensuring complete guests’ satisfaction. Recognize all repeat and important guests. Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.
2. Review and prepare pre-arrival activities e.g) Pick up Guest’s history, check time of arrival, assign room according to guest’s preference, liaise with Reservation/Housekeeping.
3. Check arrivals for the day, checking if rooms are ready according to GR arrival time and ensuring VIP room and amenities are placed in the room prior to arrival.
4. Standby at the desk for the arrival and established the details such as departure
Time, wake-up call/transfer arrangement/method of payment/special request/follow-up.
5.To entertain guests when need arises e.g) VIPs/complaining/ regulars and etc.
6. Promptly & accurately update E- registration card and updates and maintain all guests’ history files
7. Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
8. Standby Executive Lounge for daily breakfast/evening cocktail serving and
Co-ordinate with kitchen for food replenishes.
9. Conduct courtesy calls daily to all corporate guests and obtain feedback for
means of improvement.
10. Keep up to date information of hotel services, promotions, events, outlet operational hours.
11. Ensure adherence to grooming standards.
12. Report physical defects and hazards found in Hotel premises to Service One / Duty Manager.
2.1 Perform duties which may be assigned from time to time.
FURAMA HOTEL SINGAPORE PTE LTD
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