Guest Engagement Executive

7 days ago


Singapore FURAMA HOTEL SINGAPORE PTE LTD Full time

2 years exp

**Roles & Responsibilities**

1. The Guest Services Executive role is to anticipate and meet guests’ needs and requests, ensuring complete guests’ satisfaction. Recognize all repeat and important guests. Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.

2. Review and prepare pre-arrival activities e.g) Pick up Guest’s history, check time of arrival, assign room according to guest’s preference, liaise with Reservation/Housekeeping.

3. Check arrivals for the day, checking if rooms are ready according to GR arrival time and ensuring VIP room and amenities are placed in the room prior to arrival.

4. Standby at the desk for the arrival and established the details such as departure

Time, wake-up call/transfer arrangement/method of payment/special request/follow-up.

5.To entertain guests when need arises e.g) VIPs/complaining/ regulars and etc.

6. Promptly & accurately update E- registration card and updates and maintain all guests’ history files

7. Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

8. Standby Executive Lounge for daily breakfast/evening cocktail serving and

Co-ordinate with kitchen for food replenishes.

9. Conduct courtesy calls daily to all corporate guests and obtain feedback for

means of improvement.

10. Keep up to date information of hotel services, promotions, events, outlet operational hours.

11. Ensure adherence to grooming standards.

12. Report physical defects and hazards found in Hotel premises to Service One / Duty Manager.

2.1 Perform duties which may be assigned from time to time.

FURAMA HOTEL SINGAPORE PTE LTD



  • Singapore FURAMA HOTEL SINGAPORE PTE LTD Full time

    **Job Description**: 1. The role is to anticipate and meet guests' needs and requests, ensuring complete guests' satisfaction. Recognize all repeat and important guests. Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements. 2. Review and prepare pre-arrival activities...


  • Singapore FURAMA HOTEL SINGAPORE PTE LTD Full time

    Job Description1. The role is to anticipate and meet guests' needs and requests, ensuring complete guests' satisfaction. Recognize all repeat and important guests. Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.2. Review and prepare pre-arrival activities e.g. pick...


  • Singapore Treetops Executive Residences Full time

    Responsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...


  • Singapore FURAMA HOTEL SINGAPORE PTE LTD Full time

    Job Description of Guest Engagement Officer 1) Check daily guest arrival and departure. Ensure the daily reports and documents are file systematically. All reports are prepared and saved in every shift. 2) Check through the flag report and ensure that proper follow up is done. 3) Perform pre-registration activities like room assignment based on guest...


  • Singapore 9CO CITIES PTE. LTD. Full time

    Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer. Alma House is ideal for anyone seeking...


  • Singapore SENTOSA BEACH RESORT PTE LTD Full time $40,000 - $60,000 per year

    Shangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Executive(Supervisor) to join our teamAs a Guest Relations Executive (Supervisor) , we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all timesSupervise and lead all service associates in their daily activitiesEnhance guest relations...


  • Singapore SUNSET METT SING PTE. LTD. Full time

    As the Guest Relations Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in...


  • Singapore ELEVEN COLLECTION PTE. LTD. Full time

    As our Guest Experience Executive, you are responsible for ensuring that on all occasions guests are completely satisfied with their dining experience, exceeding all their expectations. **Salary**:S$ 2,800 - $3,500 depending on work experience **Benefits**: - 5 Days Work Week - Monthly Sales Incentive $250 to $500 - Staff Meals Provided - Birthday...


  • Singapore Singapore Sports Hub Full time

    **PURPOSE** ***: We are seeking an Executive, Stakeholder Engagement to join our team. In this role, you will collaborate with internal and external stakeholders to identify strategic partnership opportunities and promote community engagement. As a key support member, you will provide administrative assistance, coordinate tasks, and ensure successful...


  • Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Guest Relations Executive(Supervisor)**to join our team! As a **Guest Relations Executive (Supervisor)**, we rely on you to: - Take responsibility of the guest relations to ensure smooth and efficient operation at all times - Supervise and lead all service associates in their daily activities -...