
Guest Experience Executive
4 days ago
As our Guest Experience Executive, you are responsible for ensuring that on all occasions guests are completely satisfied with their dining experience, exceeding all their expectations.
**Salary**:S$ 2,800 - $3,500 depending on work experience
**Benefits**:
- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits
**Responsibilities:
- Customer Management: _
- Manage the hostess desk during service hours to greet customers, ensure they are seated accordingly and handed over to service team
- Ensuring that an impeccable customer experience for guests is maintained and that positive reviews of the restaurant are received online and offline
- Managing guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
- Display in-depth knowledge of the restaurant’s product offerings so as to engage with the customers and recommend products/services
- Responsible for maintaining the CRM system, capturing new data and ensuring it is updated consistently
- Venue Management: _
- Ensure that all spaces are styled, clean and presentable for each service every day
- Report to Management and assist with the coordination of suppliers/contractors on any maintenance issues
- Ensure service team are following SOP checklist every day so to ensure the venue is set-up and ready to receive guests
**Requirements**:
- At least 1 year experience of Customer Service Management within the hospitality industry
- Passionate in delivering top-notch hospitality experience
- Excellent communication skills, both written and verbal
- Confident with handling payment transactions and POS systems
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
- Has great initiative and is service-oriented
- Ability to proactively approach and engage with guests and team members
-
Chief Hotel Experience Officer
3 days ago
Singapore beBee Guest Full timeHotel Operations Manager Job Description">This role oversees the day-to-day functions of a hotel, ensuring smooth operations across all departments and striving for high levels of guest satisfaction. A Hotel Operations Manager plays a crucial part in maintaining efficient systems and processes that ensure seamless delivery of services to guests.">Guest...
-
Guest Experience Executive
3 days ago
Singapore PULLMAN Full time**Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...
-
Guest Experience Executive
1 week ago
Singapore Pullman Hotels & Resorts Full timeJoin to apply for the Guest Experience Executive role at Pullman Hotels & Resorts Join to apply for the Guest Experience Executive role at Pullman Hotels & Resorts Company DescriptionOur World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business...
-
Guest Experience Executive
2 weeks ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeThe Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay. **Knowledge and Experience** - Minimum ‘O’ level qualification - Diploma or Degree from preferably hospitality or...
-
Guest Experience Executive
4 days ago
Singapore Pullman Hotels & Resorts Full timeJoin to apply for the Guest Experience Executive role at Pullman Hotels & Resorts Join to apply for the Guest Experience Executive role at Pullman Hotels & Resorts Company Description Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business...
-
Guest Experience Executive
7 days ago
Singapore 9CO CITIES PTE. LTD. Full timeLocated steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer. Alma House is ideal for anyone seeking...
-
Executive, Guest Experience
2 weeks ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeThe Executive, Guest Experience will support the Singapore Cluster of serviced residences and hotels by managing its online reputation. He or she will report directly to the Senior Manager, Social Media & Call Centre. He or she will be responsible for the following: **Reviews** - Monitor all reviews for the Singapore Cluster of properties and respond to the...
-
Guest Services Executive
2 weeks ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full time**Responsibilities**: - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay **Requirements**: - Good interpersonal skills and positive working attitude - Service oriented - A good team player -...
-
Guest Services Executive
4 days ago
Singapore Treetops Executive Residences Full timeResponsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...
-
Guest Experience Executive
2 days ago
Singapore ROHEI Corporation Pte. Ltd. Full time**Position Summary** The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via face-to-face or online platforms. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required to be familiar with video conferencing software and tech savvy. He/She...