Guest Experience Executive
7 days ago
As our Guest Experience Executive, you are responsible for ensuring that on all occasions guests are completely satisfied with their dining experience, exceeding all their expectations.
**Salary**:S$ 2,800 - $3,500 depending on work experience
**Benefits**:
- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits
**Responsibilities:
- Customer Management: _
- Manage the hostess desk during service hours to greet customers, ensure they are seated accordingly and handed over to service team
- Ensuring that an impeccable customer experience for guests is maintained and that positive reviews of the restaurant are received online and offline
- Managing guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
- Display in-depth knowledge of the restaurant’s product offerings so as to engage with the customers and recommend products/services
- Responsible for maintaining the CRM system, capturing new data and ensuring it is updated consistently
- Venue Management: _
- Ensure that all spaces are styled, clean and presentable for each service every day
- Report to Management and assist with the coordination of suppliers/contractors on any maintenance issues
- Ensure service team are following SOP checklist every day so to ensure the venue is set-up and ready to receive guests
**Requirements**:
- At least 1 year experience of Customer Service Management within the hospitality industry
- Passionate in delivering top-notch hospitality experience
- Excellent communication skills, both written and verbal
- Confident with handling payment transactions and POS systems
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
- Has great initiative and is service-oriented
- Ability to proactively approach and engage with guests and team members
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