Guest Experience Executive

**Position Summary**

The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via face-to-face or online platforms. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required to be familiar with video conferencing software and tech savvy.

He/She is required to be service-oriented. Proactive in looking after our learners' needs. Able to work independently and with teams. Prepared to handle multiple and concurrent tasks and is willing to work on compressed work week and long hours.

When supporting Face-to-Face programme, He/She will be tasked to:

- Setup and teardown training rooms and support activity used to facilitate learning and experience
- Usher and register learners in accordance to internal SOP and government compliance
- Facilitate activities during learning sessions (e.g. role playing)

When supporting remote learning programme, He/She will be tasked to:

- Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)
- Assist trainers in facilitating activities during the remote learning sessions (e.g. breakout rooms) Prepare collaterals for remote learning parcels - Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)

**Key Responsibilities**

**Execute Event Plans**
- Support learner's registration and attendance tracking throughout event duration
- Execute pre, during, and post-event specifications and requirements in a timely manner in accordance to defined SOP and government regulations
- Event manage event changes between client, internal, and external stakeholders during programme day
- Coordinate logistics and resources across the organization and products and services
- Maintain the safety of an event by addressing security risks originating from within and outside, encompassing both natural occurrences and human-caused incidents.

**Managing Stakeholders and Guest Experience**
- Attend to inquiries and feedback from stakeholders, ensuring their concerns and suggestions are acknowledged and addressed professionally and in a timely manner.
- Communicate with internal stakeholders on event requirement to ensure smooth execution
- Deliver exceptional hospitality and go the extra mile to elevate the guest experience pro-actively
- Support Head of Department to implement departmental or cross-functional initiatives

**Operational Excellence**
- Evaluate how latest technology trends can be leveraged to spur innovation in participants' experience
- Evaluate how current workplace technology approaches can be improved to raise productivity

**Maintain Venue Facilities**
- Ensure that the venue is fully operational and ready to host events in compliance with venue facilities inspection protocols
- Execute venue repair operations protocols to correct identified failures in routine inspections
- Raise status reports of venue conditions to recommend follow-up actions Execute improvements of venue in conjunction with updated standard operating procedures
- A recognized Diploma in Hospitality/ Tourism Management/ Events Management is preferred
- Experience with Facilities / Venue Management is a plus
- A passion for service and hospitality
- Adaptability, determination and be able to thrive in a fast-paced environment
- Ability to analyze and resolve problems in a timely manner
- Good grooming
- Confidence in communication skills for reporting to stakeholders at different levels
- Demonstrate ability to interact with the customers, employees and third parties that reflects highly on the company’s values
- Willingness to work long hours or weekends as need arise Good organizational skills and attention to detail

This role is currently only open to **Singaporeans/ PRs.
**Why Join Us?**

At ROHEI, we're not just another company - we're a diverse family with a singular mission: to partner with organisations to build cultures that honour both people and results.

Since our founding in Singapore in 2007, we have consistently been recognised as one of Singapore's and Asia's Best Workplaces by the Great Place to Work Institute, with an internal Trust Index of over 98%. Join us in our journey to make a meaningful impact on the world of work.