Head of CRM

6 days ago

Singapore LONGEVITY & LIFESTYLE MEDICAL PTE. LTD. Full time

**About LLMG**

Longevity & Lifestyle Medical Group (LLMG) is redefining preventative healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next-generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities.

We believe in Trust, Connection, Empowerment, and Impact — values that drive every action we take.

**Our Operating Principles**- how we work and how ourselves accountable to as a team:
**Mindful. Ownership. Rhythm. Winning Mindset.**

This isn’t just medicine. It’s a movement. If you are ready to shape the future of longevity care and making a lasting impact, join us in redefining healthcare for Singapore and the world.

**Role Overview**

**Key Responsibilities**

**Lifecycle Strategy**
- Define and map the full client lifecycle from prospect to long-term member across diagnostics and health optimization services.
- Create tailored engagement journeys for each stage: onboarding, check-ins, reactivation, loyalty, and churn prevention.

**Segmentation & Personalization**
- Build dynamic segmentation models based on user behavior, health profiles, and interaction history.
- Work closely with tech team to develop targeted messaging using real-time data (e.g., lab results, appointments, service usage) to drive personalized interventions.

**Automation & Campaign Management**
- Design and deploy lifecycle campaigns using marketing automation platforms (Braze, Iterable, HubSpot, etc.).
- Work closely with operations and tech team to create and test automated workflows for onboarding, booking reminders, upsell nudges, and educational content delivery.

**CRM Data & Retention Analytics**
- Conduct lifecycle cohort analysis to identify performance gaps and campaign optimization opportunities.
- Integrate AI tools for predictive churn and upsell modeling.
- Leverage predictive models to identify at-risk segments and intervene before drop-off with preemptive CRM actions.

**Cross-Functional Alignment**
- Work closely with clinical, concierge, and product teams to personalize client journeys.
- Coordinate with the content team to ensure the right message hits at the right lifecycle moment.

**Requirements**:

- 6+ years of experience in a CRM or retention marketing role, preferably in the retail or consumer industry.
- Strong analytical mindset with the ability to interpret data, generate insights, and optimise performance.
- Excellent communication and writing skills, with attention to detail and audience segmentation.
- Proactive, self-starter attitude — comfortable working independently in a fast-paced, cross-functional environment.
- Familiarity with customer journey mapping and lifecycle marketing best practices.

**Nice to Have**
- Prior exposure to clinical teams, startup founders, or digital product teams.

**Why Join Us**

This is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You’ll contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation.

**How to Apply**
- Longevity and Lifestyle Medical Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team._

  • Head of CRM

    5 days ago

    Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    As the head of CRM, you will be an integral part of the Charles and Keith, contributing to increased customer value, brand strength, and sales growth. Your primary responsibility is to ensure a robust customer insight-driven CRM, Loyalty and Omni-Channel function. By aligning with cross-functional goals, you will drive omni-channel sales performance,...

  • Head CRM

    5 days ago

    Singapore foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Regional Head of CRM

    4 days ago

    Singapore ShopBack Full time

    **Our Journey** ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12...

  • Head of Sales

    2 days ago

    Singapore Head of China Operations Full time

    Head of Sales, Southeast Asia (CAE Software) Location: Singapore Reports To: Chief Executive Officer (CEO) Role Overview This is a founding position as our first local commercial hire in Singapore. Your mandate is to take our CAE (Computer-Aided Engineering) software from market entry to scalable growth across Southeast Asia. Key Responsibilities ...

  • Head of Data, Analytics, and CRM, South Asia

    21 hours ago

    Singapore HSBC Full time

    **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • CRM & Experience Manager

    22 hours ago

    Singapore FERRARI FAR EAST PTE. LTD. Full time

    **Summary Description** This role will support the Head of Hub Marketing in developing and executing customer relationship and experience strategies across the Far & Middle East regions. The primary focus will be on Customer Relationship Management (CRM) and Customer Experience while also supporting digital engagement and event-related initiatives. The CRM...

  • CRM Executive

    2 weeks ago

    Singapore PRISM+ Full time

    If you have a taste and strong passion for personalised marketing, look no further! We are looking for a critical-thinker who is also detail-oriented individual to steer our CRM initiatives to the next level. Working closely with the Head of Marketing, your key responsibilities will include: - Owning CRM-related channels (eg. Newsletters, Marketplace...

  • Head of CRM

    2 weeks ago

    Singapore Page Executive Full time

    Renowned Hospitality Player - Business Expansion Mode **About Our Client**: Our client is a renowned hospitality company with strong global reputation in the market. As the market has opened up, the projected business growth is substantial and hence they are looking for a seasoned strategist that is strong in membership management and development across...

  • Campaign & CRM Coordinator

    5 days ago

    Singapore Vestiaire Collective Full time

    Vestiaire Collective is the leading global platform for desirable pre-owned fashion. Curated by its trusted community of fashion lovers, members inspire one another whilst selling and buying unique pieces from each others' wardrobes. Encouraging consumers to join the circular economy as the sustainable alternative to throw-away fashion, the platform is...

  • Head of Digital

    4 days ago

    Singapore STRIP PTE. LTD. Full time

    **Role Overview The head of digital will guide and spearhead the efforts of the digital teams within the marketing division. The duties include overseeing the CRM and e-commerce teams across the portfolio of companies, monitoring the performance and activities within it, and implementing best practices to drive sales for the brands. This role will also be...