Senior Specialist, Life Policy Servicing

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore, we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive, and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Senior Specialist, Life Policy Servicing.**

**Principal Responsibilities**

Shield Plans Administration
- Assisting in Shield product administration - including the change plan/cancellation/minor alteration/renewal and deduction file/returned file
- Reconciliation of the files and alert the supervisor if there is any discrepancy
- Ensure transactions are processed promptly and accurately within TAT especially those transactions which are involve CPFB/MOH payments
- For any system errors or process errors, to investigate on the root cause of the problem and provide total solutioning to avoid repeated errors
- Identify POS processes that has room for business transformation, business re-engineering and implement streamlining of processes to increase operational efficiency
- Ensure regular updates of POS processes/guidelines and ensure any changes are communicated to internal staff, external vendor, as well as to financial consultants
- Work as a team and provide support/back up for each other within the team
- Provide Training to internal and external customer e.g., Customer Care Officers, Distributor Care Officers, SingPost, Financial Consultants etc.
- Assist the Manager in coaching & provide guidance to new/junior staff on all processes related issues with SOP guideline

Projects/system enhancements
- Participate in project deliverables, provide system requirements, and perform end-to-end User Acceptance Testing (UAT) and conduct internal training

Day-to-day operations support assigned by the team
- Provide support and work in partnership with our outsourced vendor on a daily basis
- Assist Quality Checks on POS transactions and provide prompt feedback and training to improve their work quality and reduce error rate
- Other responsibilities and assignment delegated by the Manager

Requirements

**Requirements**:

- Diploma/ Degree in Business, Banking and Finance or equivalent
- 2 - 3 years’ experience in Operations with experience in AS400
- Familiar with Shield plan processes and possess experience in the related servicing support.
- Good interpersonal and customer servicing skills
- Positive working attitude with minimum supervision
- Team player with ability to multi-task
- Good written and oral skills
- Ability to adapt to changes

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.