Senior Client Accounts Specialist, Asia

Senior Client Accounts Specialist, Asia

**Job Title**
Senior Client Accounts Specialist, Asia

**The Role**

Responsible for managing seriatim data and Statement of Accounts ("SOA") received from clients for the Asia Business Unit. This includes the validation of the data and the recording of SOA information into the Operations system (SAP), being the key client contact to manage and resolve data issues, as well as providing accurate and timely information for internal and external reporting purposes.

**Duties**

1. Responsible for managing data and SOAs received from clients,

which includes the following (85%)
- Review policy and claims data received from clients to
- ensure adherence to treaty limits and conditions
- Ensure all details e.g. premium charged, commission rate, claims etc. are correct before confirming the SOAs with clients
- Liaise with marketing team or with the clients directly to resolve data issues
- Record SOAs onto the Operations system (SAP) in a timely and accurate manner
- Ensure settlements are made on a timely basis and in
accordance with treaty conditions, and thereafter recorded
promptly onto SAP.
- Liase with clients on outstanding settlement
- Ensure all correspondence from clients are followed-up in a timely and professional manner
- Perform internal controls pertaining to the above processes, including Anti-money laundering / Countering the Financing of Terrorism (AML/CFT) controls

2. Provide support during the data mapping and ingestion of policy

and claims data into SAP (treaty implementation process) through

the provision of key product and treaty information and review of

test results as required.

3. Support any ad-hoc tasks including providing the necessary input

and support to any projects involving Operations, prepare internal

reports as required

**Qualifications & Experience**
- At least a few years experience in Life (re)Insurance industry, using (re)Insurance operations/administration systems.
- Prior Insurance / Reinsurance experience is preferred and good knowledge of (re)Insurance finance, valuation, pricing, underwriting and claims functions is a plus
- Strong capability in MS Excel is essential
- Ability to communicate well with internal stakeholders and external customers at all levels
- Good team player
- Good analytical skills, attention to details, ensuring accuracy is always maintained to minimise errors
- Organised and deadline focused
- Motivated to take ownership of work and to seek further responsibility

**Working For Pacific Life Re**

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

**Benefits**
- Group Life Insurance and Medical
- Flexible Benefits
- Buy & Sell Leave
- Employee Assistance Program (EAP)
- Telco Staff Discount

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

**Pacific Life Re Principles and Behaviours**

Please click here to view our company principles and behaviours

Job ID R12351