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Customer Relationship Executive

2 weeks ago

Singapore ESTEEM RENT-A-CAR PTE. LTD. Full time

**Job Scope**:

- Build and maintain strong relationships with new and returning clients.
- Respond promptly to inquiries, complaints, and concerns, fostering customer satisfaction and loyalty through strong relationships.
- Assist with onboarding new customers, clarifying company policies, and implementing retention strategies.
- Monitor customer feedback and satisfaction trends, providing actionable insights to management to enhance services.
- Work with internal teams to align strategies, maintain accurate records, and deliver performance reports to support business success.
- any adhoc duty assigned.

**Requirements**:

- Friendly, team-oriented, and skilled in problem-solving.
- Experience in the car leasing industry.
- Diploma or higher qualification in any field.
- Possession of a valid Class 3 driving license.
- Proficient in Mandarin to liaise with Mandarin speaking customers