
Customer Relationship Executive
1 week ago
Customer Relationship Executive
Location: Hua Cheng Education Centre, Eastpoint Mall
Job Scope
- Assist with the day-to-day customer service and administrative activities of the centre, including coordinating and facilitating classes.
- Manage centre operations.
- Handle walk-in and telephone enquiries.
- Provide course consultation to prospective customers.
- Handle and resolve feedback and complaints.
- Liaise with customers and teachers regarding parents' feedback and students' progress.
- Perform administrative duties such as daily collections and preparing materials for classes.
- Maintain student data entry and management in the Student Management System.
- Process new student enrollments.
- Require 1-2 years of relevant work experience (preferred but not mandatory).
- Effective planning skills and ability to multitask.
- Good interpersonal skills.
- Proficiency in both English and Chinese (spoken) is required to communicate with English and Chinese-speaking customers and teachers regarding feedback and student progress.
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