Customer Relationship Executive

4 days ago

Singapore LENDELA PTE. LTD. Full time

Opportunity to grow with an experienced fintech start-up team
- Large and direct impact on business performance
- Ambitious, fun and family-like team culture
- Are you motivated to improve customer satisfaction? _
- Are you eager to join a fintech that is changing the way consumers get loans? _
- Do you enjoy working in a dynamic and fast-paced start-up? _

**About Lendela**:
At Lendela we connect consumers to financial institutions to help them get the best personal loans. With our technology-driven reverse auction model, we’re bringing the world’s most advanced personal loan marketplace to this region. Based on a Scandinavian success story, Lendela’s highly experienced team has been connecting banks and consumers since 2003.

Our team culture is flat, friendly and family-like. We value ambition, collaborative teamwork and open communication, where regardless of seniority everyone is stimulated to challenge the status-quo and help improve the way we do things. You will have autonomy on how you achieve your goals but with that comes responsibility to hit the targets.

**Customer Relationship Executive**:
As a Customer Relationship Executive, you will take full control of the customer journey, build successful relationships with each customer and scale the market.

**Key Requirements**:

- Minimum 1 year experience with Customer Service
- Experience in a customer-facing Sales role is a plus
- Outstanding negotiation skills with the ability to handle challenges
- Familiar with, or keen to work in a fast-paced start-up environment
- Patience, persistence and persuasiveness
- Excellent communication skills

**Responsibilities**:

- To liaise between customers and partners, to ensure optimal matchmaking between the two
- To execute and achieve sales target, to help as many customers as possible get the best personal loan
- To build & maintain good customer relations by consistently communicating via calls and chat, and by following up with after sales service
- To create and update activity reports

**What’s on offer**:

- Opportunity to grow with an experienced and ambitious fintech start-up team
- Dynamic and global colleagues
- Direct influence on shaping and improving the company’s processes and product
- Competitive salary in range SGD 2500-3000
- Sales incentives

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