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Assistant Director of Catering Sales

3 weeks ago

Singapore Capella Hotel Group Full time

Singapore, SGP_
- _Full Time_

**Position Overview**

The Assistant Director of Catering Sales & Conference Service Manager is responsible for all areas of the Catering Sales & Conference Services department. The individual provides our guests with specialized and personalized service for events and group accommodation management with responsibilities revolving around ensuring a smooth transition Pre-Sales to Post Event Phase through efficient coordination and communication.

**The Role**

**Sales Activities**
- Maximize sales and upselling/cross-selling opportunities through soliciting new catering accounts and maintaining relationship with existing accounts
- Conduct site inspections
- Prepare and present sales contract to clients for Catering & Social Events
- Execution of Group Contracts
- Collaborate and communicate with relevant departments to meet guests' requirements
- Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery
- Booking of function spaces, follow up on room attrition and timeline for rooming lists
- Timely and accuracy preparation of Group Resumes, Banquet Event Orders, Internal Reports and Billing
- Meet or exceed individual and group catering sales target set by the management
- Determines availability of space based on yield management principles
- Lead participation in relevant industry events, trade exhibitions and sales trips for networking and lead generation
- Preparations of department reports
- Attends and chairs meetings

**Manage Team**
- Supervise and support Catering Sales & Conference Services Team
- Present sales reports and recommendations for management updates and decision-making
- Be involved in career progression and succession planning of team members

**Talent Profile**
- Diploma in Hospitality Management
- Minimum 8 year working experience in Catering & Conference Services for an upscale property
- Prior experience in managing a team
- Knowledge in Microsoft Office including words, excel, power point
- Knowledge in Opera Cloud
- Basic knowledge of AV equipment
- Understanding of room space, entertainment options, menus, floral options
- Able to lead and train new team members