Assistant Manager, Ops

3 years exp

**Roles & Responsibilities**
- Deliver all support services of the Care Home and maintain targeted performance standards.
- Plan, coordinate and manage the various operational support services in providing day-to-day operations & administration, procurement & logistics support, cleaning, maintenance, safety and security services.
- Supervise the Ops Support Assistant (OSA), Ops Administrative Assistant (OAA) and Facility Assistants in supporting facilities management, food provision, laundry services, equipment maintenance, logistics, fire safety requirements, general administration support, provision of transport arrangements, and procurement of equipment and services.
- Work with and manage the outsourced vendors and ensure that their performance is up to stipulated service standards.
- Assists the CM to supervise and work closely with the following staff:

- Facility Assistants and / or outsourced vendors to ensure and upkeep the cleanliness of the general and common areas of the Care Home premise(s).
- Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s).
- Security staff or outsourced vendors to ensure physical security of the Care Home premise(s).
- Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers (if any).
- Healthcare/Facility Assistants or outsourced food vendors to ensure kitchen cleanliness, and the safe and proper management and handling of food in the kitchen.
- Handyman to ensure simple defects are rectified properly, safely and in a timely manner
- OAA/ MSW/ Finance Exec/CCR Exec to attend to internal / external customers’ enquiries and feedback.
- OAA to provide general administration include stationary supplies, office administration support
- Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements
- Ensures proper maintenance of administrative records, general stores, office equipment and stationery. This includes tagging, tracking and management of inventory.
- Adheres to the procurement protocols for the procurement of equipment, supplies, etc, including preparation of the documentations required for procurement process, taking delivery and entering invoices for claims purposes.
- Assists to collate monthly duty roster for the respective section within the operations department.
- Leverages on the Integrated Healthcare Asset Management (IHAM) system to manage FM workflow and the company’s assets.
- Collates operational statistics and assist in the preparation of reports.
- The Assistant Manager will lead the team and be accountable to the Centre Director/Manager in ensuring that the above-mentioned operations are carried out effectively and efficiently.
- The Assistant Manager will also be involved in tender projects and the preparation of reports
- Takes on ad-hoc functions/projects and assist the Centre Director/Manager or COO in other duties as required

Education and other requirements- Knowledge of security operations, facility management, fire safety and work place health and safety
- Applicants for the AM position should also have corporate experience in managing budgets, managing teams, preparing and making PowerPoint presentations, using Excel for data management and analysis, preparing reports, and developing tender documents (including specifications and evaluation criteria)
- Applicants for the AM position should be confident in their writing ability.
- At least 3 years of relevant experience.
- Strong preference for background in healthcare operations, facilities management, workplace safety and emergency processes/fire safety.
- This is a 1 year contract convertible to permanant role.

**VANGUARD HEALTHCARE PTE. LTD.**

Set up by the Ministry of Health and MOH Holdings in 2015, Vanguard Healthcare aim to spread good practices, encourage other players to adopt innovations and enhanced practices and develop their manpower, so as to benefit the overall eldercare sector and boost its development over time. We plan to operate five nursing homes by 2020, with approximately 1,000 beds for patients entitled to medical subsidies.