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Manager, Key Accounts
2 weeks ago
Job Description
The position is responsible for new customer acquisition which includes prospecting, identifying, qualifying, and acquiring NEW customers, with a focus on those with cross border regional / global delivery requirements. A sub-requirement of this role is the day-to-day management of customer accounts that are assigned to this role and. As part of a small but agile team, this role is expected to help with the building of a healthy account pipeline.
This position works closely with multiple internal and external stakeholders to deliver exceptional customer experiences to our customers, identifying opportunities, winning new customers and to grow the business relationships with our customers, both existing and new.
Develop new opportunities with new customers (60%)
- New customer acquisition.: Develop, win opportunities, and manage revenue performance
- Liaise and align with pricing team on competitive selling rates
- Ensure contracts are correctly prepared, signed and implemented as per FAL and audit requirements.
Business Development and Account Management (20%)
- Maintain and grow the existing business relationship with existing customers / won customers, acting as the SingPost representative to customer organizations; at the same time, be the voice of the customer to internal stakeholders in SingPost
- Manage the account management and business development activities through the maintenance of good practices, including managing contracts (new/ expiry/ renewals), and receivables
- Lead business and operational reviews with customers
- Be accountable for engagement of corporate customers, developing deep relationships between SingPost and these organizations
- Contract management and renewal
Other responsibilities (20%)
- Cross-Functional/ Business Unit Collaboration
- Lead the onboarding of new customers in collaboration with various internal stakeholders/ departments
- Develop and maintain cross-functional and cross-business unit relationships with internal stakeholders
- On-boarding of customer specific requirements with internal stakeholders.
- Communication
- Interaction with variety of internal and external stakeholders via various communication mediums (written and/or verbal)
- Participate in other projects/ initiatives as required by the company as business needs arise
