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Guest Relations Officer

3 weeks ago

Central Singapore One Vogue Pte Ltd Full time

Responsibilities:

- Greet and welcome guests to the hotel in a professional and friendly manner.
- Efficiently and accurately process guest check-ins and check-outs.
- Respond to guest inquiries and complaints promptly and courteously, resolving issues to the guest's satisfaction.
- Input guest information, reservation amendments, and requests accurately into the Front Desk System.
- Ensure compliance with established hotel procedures and standards.
- Maintain knowledge of hotel facilities, services, and events to provide accurate information to guests.
- Assist with handling and securing guest valuables, lost and found items, and other guest requests.
- Perform any other duties as assigned by the supervisor or manager.

**Requirements**:

- Relevant customer service experience in the hotel industry.
- Ability to work shifts and weekends.
- Proficiency in MS Office.
- Good communication skills in English and Mandarin.
- Located in Central Singapore.

Hestia

R22107842

One Vogue Pte Ltd | 19C9629

**Salary**: $2,000.00 - $2,500.00 per month

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person