Specialist (Billing & Collections)

***When you join Verizon**

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
*** What you’ll be doing...**
- Managing end-to-end co-ordination of issuance and subsequent collection of Fapiao invoicing for China based customers.
- Communicating with customers to obtain prompt payment of issued Fapiao invoices.
- Investigating, recommendation and co-ordination of activities to resolve issues and reconcile accounts.
- Validating billing queries and raising of credits within Delegation of Authority. To perform all functions and daily operations necessary to deliver results on customer billing enquiries and coordinate tasks with other departments, reducing billing errors and enhancing the overall customer experience.
- Providing updates and reporting and attending customer meetings (internal and external) as required.
- Reviewing policy and processes. Ensure all process changes are subsequently updated on the work procedures and they are being utilized correctly for all processes.
- Engaging with external stakeholders and professional organisations to identify operational best practices.
- Supporting all systems development projects to ensure that relevant business requirements are clearly identified and contribute to all related UAT activity.

**Where you’ll be working**

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
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What we’re looking for...**

Requires advanced skills to perform complex work for the Bill to Cash Collection Support function and general knowledge of other areas. Demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices. Knowledge in China FaPiao process is a must.

You’ll need to have:

- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant work experience.
- Fluency in Cantonese, Traditional Chinese, Simplified Chinese to service regional clients and for business expansion in the market.
- Knowledge of local regulations pertaining to China invoicing (with collections’ experience).
- Must be well organised with good time management skills.
- Experience in Billing and ERP systems, and associated process flows.
- Knowledge of MS Excel and Access.

Even better if you have one or more of the following:

- Bachelor’s degree in Accounting, Finance, Economics with four or more years of directly related equivalent experience.
- CPA, CA, ACCA or equivalent qualification.
- Experience in using SAP.
- Experience in using Single. View (Prime Biller).
- Project Management understanding & experience.
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Diversity & Inclusion**

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

**COVID-19 Vaccination Requirement**

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.